Job summary
Employer heading
Radiology Clerical Officer (Receptionist)
NHS AfC: Band 2
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
We are one of the largest organisations in East Sussex with an annual income of £568 million and we are the only integrated provider of acute and community care in Sussex.
Our extensive health services are provided by over 7,000 dedicated members of staff working from two acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites across East Sussex, and in people’s own homes.
In 2020 the Care Quality Commission (CQC) rated us as ‘Good’ overall, and ‘Outstanding’ for being Caring and Effective. The Conquest Hospital in Hastings and our Community Services were rated ‘Outstanding’ and Eastbourne DGH was rated ‘Good’ Our two acute hospitals have Emergency Departments and provide 24 hour a day care, offering a comprehensive range of surgical, medical, outpatient and maternity services, supported by a full range of diagnostic and therapy services.
In the summer of 2020, the Trust launched its ambitious ‘Building for our Future’ (BFF) programme. This once in a lifetime programme aims to redevelop and expand our hospitals at Eastbourne, Hastings and Bexhill, transforming the environment in which we provide care for generations to come.
Our vision is to deliver high quality care and experience for our patients, communities and colleagues.
Our strategic objectives:
Quality: Delivering safe care; always improving outcomes and experience for patients.
People: Fostering a positive culture; living our values; helping our teams feel equipped to deliver.
Sustainability: Always searching for the best way to use our resources for clinical, workforce and financial outcomes.
Job overview
Radiology is a milestone in the patient pathway and, as technologies continue to improve and demand increases, the Trust's Radiology department is becoming one of the busiest areas of the hospital to work.
Join us as a Clerical Officer and you could soon be part of a dedicated Reception Team working at Conquest Hospital and Bexhill Community Diagnostic Centre where the reception role underpins the patient journey and supports clinical teams in delivering high quality patient care making a positive difference to the patient experience
Main duties of the job
22.5 hours per week - covering shifts of 8am to 4pm, 9am to 5pm and 12pm to 8pm Monday to Friday, and 9am to 5pm Saturday and Sunday - All shifts on a rota basis covering the Conquest Hospital and Bexhill Community Diagnostic Centre.
The successful Clerical Officer will provide a professional, comprehensive and efficient reception service, which is effectively delivered to all patients and members of the department; as well as working as part of an experienced team of Consultant Radiologists, Radiographers, Sonographers, Nurses and RDAs.
We require someone who has excellent organisational and Interpersonal skills and who can continuously improve themselves and help others to do so within our department. The successful candidate will be a key part of the reception team and will welcome patients and visitors alike to the department. You will have excellent communication skills, be caring and empathetic to patient needs, and embody the Trust Values.
You will have significant previous receptionist or admin and clerical experience in a Radiology or busy office environment. You should be multi-skilled to manage a range of procedures using high levels of initiative and problem-solving skills, with the ability to acquire knowledge and undertake department training as required
Working for our organisation
We are proud to provide ‘Outstanding’ care and be a great place to work
We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people’s own homes.
In 2020 the Care Quality Commission rated us as ‘Good’ overall, and ‘Outstanding’ for being caring and effective. The Conquest Hospital and our Community Services are rated ‘Outstanding’. Eastbourne DGH rated ‘Good’.
In 2020, the Trust launched its ambitious ‘Building for our Future’ programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Detailed job description and main responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person specification
Qualifications
Essential criteria
- GCSE English Maths at Grade C or above, or equivalent
Desirable criteria
- NVQ 2 or 3 in Business Administration or Customer Service
Experience
Essential criteria
- Significant previous receptionist or admin and clerical experience in a busy office environment
Desirable criteria
- Previous experience working in a Radiology administration role
- Previous experience working within the NHS
- Previous experience of data entry on in-house data systems
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Joanna Swap
- Job title
- Radiology Pathway Manager
- Email address
- [email protected]
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