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Crynodeb o'r swydd

Prif leoliad
Administration
Gradd
NHS AfC: Band 4
Contract
Parhaol: Some weekend work
Oriau
Llawnamser - 37.5 awr yr wythnos (There will be some weekend work)
Cyfeirnod y swydd
435-CIC-062-24
Cyflogwr
East Lancashire Hospitals NHS Trust
Math o gyflogwr
NHS
Gwefan
Burnley General Hospital
Tref
Burnley
Cyflog
£25,147 - £27,596 Per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
22/05/2024 23:59

Teitl cyflogwr

East Lancashire Hospitals NHS Trust logo

Complex Case Management - Home First HUB Administrator

NHS AfC: Band 4

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.  We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Trosolwg o'r swydd

To undertake a multifunctional role combining an extensive range of administration, secretarial and support duties for the Senior Managers of the Home First Team. This includes the booking of Home First discharges from within East Lancs Hospitals, which includes our peripheral sites. The postholder will provide a discrete, courteous and efficient first point of contact for all communication within the team.  Prioritise and organise own workload within the Hub. Provide cover for the Transport Co-ordinator for annual leave and sickness.

Prif ddyletswyddau'r swydd

  • Work predominantly at BGH but be  flexible across all ELHT sites to meet the needs of all discharges and transfers of care for all adult patients.
  • The post holder will be expected to utilise several IT based systems
  • To have the in-depth knowledge and skills to act as first response to ward staff at all levels and other multi-disciplinary professionals ensuring there is a consistent and informed approach in relation to effective and timely discharge planning under the guidance of the Business Support Manager
  • To promote and maintain effective communication channels between patients, their relatives and relevant teams too successfully coordinate discharges.
  • Be a point of contact for all level of queries with regards to discharge and flow within remit of knowledge and role. Escalate unresolved issues, complaints, disputes or delays in the care process to the relevant senior team leader.
  • Provide a high level of office-based inputting and progress chasing, facilitation and co-ordination to the discharge planning process for all patients.
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Gweithio i'n sefydliad

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.  We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

Job description to be attached once vacancy authorised

  • The post holder will be required to maintain a confidential and professional approach at all times. The role will involve communicating with patients, relatives, colleagues, nursing and AHP professionals across health and social care, either by telephone or face to face. 
  • Be a point of contact for all level of queries with regards to discharge and flow within remit of knowledge and role. Escalate unresolved issues, complaints, disputes or delays in the care process to the relevant senior team leader.
  •  

Manyleb y person

Essential

Meini prawf hanfodol
  • IT Skills - experience with working with all Microsoft systems
  • Business Administration qualification NVQ or equivalent experience
  • Ability to manage own workload
Meini prawf dymunol
  • Previous experience in a Healthcare setting

Knowledge

Meini prawf hanfodol
  • Knowledge of discharge planning processes and pathways.
  • Excellent organisational skills
  • Proven ability to maintain confidentiality
  • Ability to prioritise an unpredictable workload and work to time scales in a fast past environment
  • Ability to question and provide constructive feedback of detailed information

Bathodynnau ardystio / achredu cyflogwyr

NHS Pastoral Care Quality AwardPositive about disabled peopleInvestors in PeopleCare quality commission - GoodDisability confident committedStep into healthHappy to Talk Flexible Working

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Tina Ostler
Teitl y swydd
Business Support Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
07955309052
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg