Crynodeb o'r swydd
Teitl cyflogwr
Outpatient Clinic Receptionist
NHS AfC: Band 3
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and more than 15,500 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.
Trosolwg o'r swydd
The post holder, as a member of the Outpatient Service Team, has the responsibility for providing a high quality and comprehensive range of administrative and reception duties.
The post-holder will have responsibility for ensuring a high quality cost-effective and efficient service to Outpatient users. They will work with the multi-disciplinary team in delivering an excellent patient and user experience.
Prif ddyletswyddau'r swydd
Main duties;
- To communicate clearly, effectively and appropriately with the multi-disciplinary teams, patients and their family/visitors/carers.
- As the first point of contact in the department, ensure patients are made comfortable and treated with kindness respect and dignity
- To register patients on the Trust’s Electronic Patient Records System (EPIC).
- To assist patients using the self-check-in kiosks.
- To assist patients with outpatient related queries when required.
- To provide a courteous, efficient follow-up appointment booking service to all patients.
- To resolve appointment booking issues with patients, clinical staff or administrative colleagues in an efficient and effective manner.
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To meet and greet patients and book appointments in a timely and efficient manner.
Gweithio i'n sefydliad
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of £1 billion, 1.5 million patient contacts a year and around 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.
The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King’s to another level.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
The post holder has a general duty of care for their own health, safety and well-being and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountability associated with this post.
- To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
- We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued.
- At King’s we are a kind, respectful team:
Kind. We show compassion and understanding and bring a positive attitude to our work
Respectful. We promote equality, are inclusive and honest, speaking up when needed
Team. We support each other, communicate openly, and are reassuringly professional
- To observe and maintain strict confidentiality of personal information relating to patients and staff.
- To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
- This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.
Manyleb y person
Qualifications
Meini prawf hanfodol
- NVQ Level 3/A level or equivalent experience in Customer Care
- 5 GCSEs or A level – Baccalaureate Qualification or equivalent standard of education
Meini prawf dymunol
- Commitment to undertaking further course of study in Customer Care
Experience
Meini prawf hanfodol
- Experience of working in a customer – focused environment.
- Ability to work as part of a multidisciplinary team
Meini prawf dymunol
- Experience in the use of an Appointment/patient administration system such as EPIC/eRS/Enoy/Call-Forward
Gofynion ymgeisio
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Dogfennau i'w lawrlwytho
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Karina Barrasso
- Teitl y swydd
- Assistant Service Delivery Manager
- Cyfeiriad ebost
- [email protected]
Rhestr swyddi gyda King's College Hospital NHS Foundation Trust yn Gwasanaethau gweinyddol neu bob sector