Job summary
- Main area
- 317 Dental Services - Community
- Grade
- Band 2
- Contract
- Permanent: Fixed days
- Hours
- Part time - 22.5 hours per week (08:45-17:00 45min break - 3 full days)
- Job ref
- 317-2024-17-27-DR
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Trustwide
- Town
- 317 Trustwide
- Salary
- £22,383 Pro rata
- Salary period
- Yearly
- Closing
- 20/05/2024 23:59
- Interview date
- 31/05/2024
Employer heading
Clerk Receptionist
Band 2
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, with around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 1.84 million patients ‘contacts’ each year, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
The Clerk Receptionist is the first point of contact for any of our patients and day-to-day clinic queries.
In this role you will work at part of a team including Dentists, Dental Nurses, Dental Students, Trainee Dental nurses.
Our patients are mainly adults & children with additional needs who need extra support in order to receive Dental care.
- Interview date: 31st May 2024
- 22 hours 30 minutes /week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
Main duties of the job
The successful candidate will be responsible for booking/cancelling appointments either face-to-face or over the phone, checking patients in, arranging patient transport, arranging interpreters.
They will also take on general admin tasks such as, checking voicemails, processing referral letters, creating new patient records
This post may require working at multiple sites - Arthurs Hill, Kenton, Walker, Molineux(Byker)
Working for our organisation
Newcastle Hospitals NHS Foundation Trust is one of the busiest, largest and most successful teaching NHS foundation trusts in the country, we have around 16,000 staff and an annual income of £1 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re also proud to be the second largest provider of specialised services in the country. This means we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 2 million patients ‘contacts’ each year, delivering high standards of healthcare.
Please see attached information on what Staff Benefits we have to offer at our Trust.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Detailed job description and main responsibilities
- To ensure an efficient and effective administrative service is provided to the patients, colleagues and other services.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Person specification
QUALIFICATIONS
Essential criteria
- GCSE in English Grade 4 or equivalent or
- NVQ Level 2 or equivalent
Desirable criteria
- ECDL
- RSA 1 or 2 or equivalent
EXPERIENCE
Essential criteria
- Previous experience in a customer care role within an office based environment
Desirable criteria
- Working within NHS or hospital environment
KNOWLEDGE
Essential criteria
- Good working knowledge of Microsoft Office
Desirable criteria
- TotalCare PAS / eRecord
SKILLS
Essential criteria
- Very good keyboard skills
- Good communication, organisational skills
- Accuracy and attention to detail
- Good interpersonal skills
- Able to prioritise workload
- Excellent telephone manner
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Lauren Dixon
- Job title
- Senior Administrator
- Email address
- [email protected]
- Telephone number
- 01912823800
- Additional information
Caroline Connolly- Senior Dental Nurse
[email protected] 01912138550
List jobs with The Newcastle upon Tyne Hospitals NHS Foundation Trust in Administrative Services or all sectors