Job overview

We have an opportunities for  self motivated and resourceful individuals to join our Admin team as an Appointments Co-ordinator.  This is an interesting and varied role involving extensive patient contact, mainly by telephone but some face to face.  We are looking for  Administrators ideally with a clinical or customer service focused background who would be able to work both within a busy team and on their own initiative.  They must be calm and possess excellent communication skills, telephone manner and a flexible and pro-active attitude.

Main duties of the job

The post holder is required to provide administrative support within the department.  Tasks  include assisting with the   electronic referral and triage process and  scheduling and co-ordinating diagnostic and clinical inpatient and outpatient  appointments.  Cover for the main telephones and patient facing reception  is also part of the role, dealing with patient queries, recording patient data, coding appointments & ensuring clinical waiting lists and pathways are managed appropriately. 

Full training will be given.

Working for our organisation

Rated GOOD overall with outstanding care by the CQC.  A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care. 

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.