Job summary
- Main area
- Rheumatology Admin
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 331-7897192-UHMB
- Employer
- University Hospitals of Morecambe Bay NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Lancaster Infirmary
- Town
- Lancaster
- Salary
- £28,392 - £31,157 Per annum
- Salary period
- Yearly
- Closing
- 22/09/2026 23:59
Employer heading
Rheumatology Patient Navigator
NHS AfC: Band 4
''Creating a great place to be cared for and a great place to work''
University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.
Job overview
An exciting opportunity has arisen for a crucial admin role as a Pathway Navigator for patients under the care of Rheumatology and will be the central point of contact for the patients; helping to ensure the individual needs of the patient are supported and that care is built around those needs.
Main duties of the job
You will provide direct support for patients to maintain their engagement in the surveillance pathways ensuring that they receive their surveillance scans on schedule. Working closely with the Rheumatology CNS and wider Rheumatology team.
As the central point of contact you will be involved with maintaining both effective communication with and on behalf of the patient, signposting to other resources and information as defined by patient need and liaising with staff and services to ensure tests and appointments are scheduled.
A key element of the role will be to maintain and populate tracking lists for both nurse-led and consultant clinics and to track patients through their RTT pathway, as such, you must have excellent IT and data entry skills.
As this is a central contact point you will be predominantly based on site at Royal Lancaster Infirmary
Working for our organisation
We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Our Community Service for adults are provided in people's homes ,community centres, clinics, GP Practices, community hospitals. Our aim is to work with people to help them remain independent , improve their health and manage their conditions through high quality care , advice and support.
Detailed job description and main responsibilities
For further details on the advertised position and the principal job duties/responsibilities, please refer to the Job Description and Person Specification found under the supporting documents section. Additional information about the University Hospitals of Morecambe Bay can be accessed on our website.
Person specification
Education and Qualifications
Essential criteria
- NVQ3 in Business Administration or equivalent or relevant experience
- ECDL or recognised typing qualification or relevant experience
- GCSE Maths and English or Equivalent
Desirable criteria
- proficient in use of Microsoft office specifically EXCEL
Experience
Essential criteria
- Experience of undertaking a range of secretarial duties to include: - Diary management - Typing correspondence - Answering telephone queries - Audio typing
- Knowledge and use of medical terminology
- Experience of using MS Office systems
- Word processing skills Audio typing skills
- Experience of overseeing a small team of staff
Desirable criteria
- Previous experience as a Secretary in a medical setting including waiting list management
- Experience of using a Patient Database
- Experience of using digital dictation machines and software
- Experience of working with spreadsheets and databases
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Gayle Gledhill
- Job title
- Deputy Service Manager
- Email address
- [email protected]
- Telephone number
- 07814 117803
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