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Job summary

Main area
Business Operations
Grade
Civil Service: Grade 7
Contract
Permanent
Hours
  • Full time
  • Part time
  • Job share
  • Flexible working
37.5 hours per week
Job ref
919-TM-633002561-EXT
Employer
UK Health Security Agency
Employer type
Public (Non NHS)
Site
Core HQ
Town
Birmingham, Leeds, Liverpool, London
Salary
£56,185 - £70,566 per annum, pro rata
Salary period
Yearly
Closing
14/07/2026 23:59

Employer heading

UK Health Security Agency logo

Senior Business Operations Manager

Civil Service: Grade 7

The UK Health Security Agency (UKHSA) prevents, prepares for and responds to infectious diseases, and environmental hazards, to keep all our communities safe, save lives and protect livelihoods.

We provide scientific and operational leadership, working with local, national and international partners to protect the public’s health and build the nation’s health security capability.

UKHSA is an executive agency, sponsored by the Department of Health and Social Care.

Job overview

This role is a senior role within the structure and is responsible for managing the delivery of a full range of business operation services to support the effective working of all staff within the 13 laboratories in the Clinical Network Laboratory Division. The postholder will lead a business support team across the Division to ensure it is able to operate efficiently and effectively working within Civil Service and UKHSA corporate guidelines and governance processes. As delegated by the Deputy Director, the postholder will lead identified workstreams for ensuring the effective recruitment and wider workforce functions are provided to enable the laboratories to deliver the full range of services provided by the Clinical Network Laboratories (CNL) that may also include finance, business planning, risk management, corporate governance, learning and development, business continuity and other appropriate areas to ensure that the resources across the Division are used effectively. The post holder may work with colleagues who are based across the country at different sites and/or who work remotely. 

Main duties of the job

Divisional Leadership & resource management

  • Ensure efficient & effective delivery of a comprehensive, cross-site & cross-functional business management service
  • Lead the day-to-day operational delivery of workforce business functions, responsibilities & resources, planning & managing physical resources
  • Effective line management of business management staff.
  • Routinely monitor & report on staffing levels against the budgeted establishment & provide practical advice/support to managers on resourcing options
  • Ensure establishment requests are processed in line with strategic direction, national guidance, budget & appropriate HR processes. Work closely with HR in delivery & implementation of workforce e.g. training, policy briefings, change programmes etc.
  • Provide advice & support to managers on workforce, through effective liaison with national experts e.g. HR, recruitment, learning & development etc.
  • Manage end to end business support & administration ensuring adherence to governance, flexibility & capacity.
  • Coordinate the annual appraisal process across the team, providing advice & support to managers, monitoring & reporting on performance in line with organisational policy.
  • Take a strategic lead on/or participate in agreed topic areas or workstreams, including working with relevant national teams, representing the division on national forums.
  • Routine monitoring & reporting of compliance with statutory & mandatory training requirements & appraisal returns

Working for our organisation

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.   

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.  

Please visit our careers site for more information https://gov.uk/ukhsa/careers

Detailed job description and main responsibilities

Business planning & delivery

  • Contribute to business plans, business cases & options appraisals to support workforce decision making
  • Establish and maintain effective office & operational systems
  • Support development of KPIs to assess individual & work area success

Financial & resource management

  • Support teams deliver the Divisional workforce resourcing & planning
  • Identify & implement agreed savings proposals. Work with procurement, Business Development (BD), Finance Business Partner to manage the process for staff contracts, SLA’s, sponsorship & other agreements, negotiating & managing as appropriate

Quality, governance & risk

  • Ensure appropriate systems & processes are in place to provide assurance to the Divisional Senior Team on corporate governance matters including workforce, finance, business continuity, risk and health & safety.
  • Provide leadership & support to ensure an efficient & cost-effective recruitment CNL service 
  • Operate effectively in a flexible & demanding environment and proactively engage with UKHSA staff & external stakeholders.
  • Provide & receive highly complex, sensitive information, presenting to a wide range of stakeholders including DD & Senior colleagues.
  • Working with People & Workforce group to provide professional advice to the DD & Senior Leadership, on the wider recruitment process & workforce requirements.

Organisational change

  • Support the DD manage & deliver Divisional organisational change projects in liaison with HR, Change and Finance. Work on projects which have been commissioned by Senior Leadership.

This list is not exhaustive.

Essential criteria

  • Educated to degree level in a business operations subject or equivalent level qualification or significant evidence of experience of working at a similar level in business operations.
  • Post-graduate degree in Management Studies or equivalent experience of working at a similar level in business operations.
  • Extensive knowledge of business operations, acquired through post graduate diploma or equivalent experience or training in business operations plus further specialist knowledge or experience of business operations to master’s level equivalent.
  • Evidence of post qualifying and continuing professional development
  • Must understand the background to and aims of current healthcare policy and appreciate the implications of this on engagement.
  • Should have an appreciation of the relationship between the Department of Health and individual provider and commissioning organisations.
  • Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
  • Ability to negotiate on difficult and controversial issues including performance and change.
  • Problem solving skills and ability to respond to sudden unexpected demands.
  • Ability to analyse complex facts and situations and develop a range of options.
  • Takes decisions on difficult and contentious issues where there may be a number of courses of action.
  • Strategic thinking – ability to anticipate and resolve problems before they arise.
  • Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
  • Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals
  • Must be able to use initiative to decide relevant actions and make recommendations to Sponsor/ Manager, with the aim of improving deliverables and compliance to policies.
  • Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales.
  • Experience of identifying and interpreting National policy.
  • Experience of researching best practice (globally, private and public sector), interpreting its relevance and processes/ practices which could be implemented successfully to achieve system reform (advising on policy implementation)
  • Working knowledge of Microsoft Office with intermediate keyboard skills
  • Needs to have a thorough understanding of and commitment to equality of opportunity and good working relationships both in terms of day-to-day working practices, but also in relation to management systems.
  • Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions.
  • Previously responsible for a budget, involved in budget setting or working knowledge of financial processes.
  • Demonstrates a strong desire to improve performance and make a difference by focusing on goals.

Desirable criteria

  • Comprehensive experience of project principles techniques and tools.

Selection Process Details

This vacancy is using Success Profiles and will assess your Behaviours, Strengths, Technical Skills, Experience. 

Stage 1: Application & Sift

You will be required to complete an application form. You will be assessed on the listed 23 essential criteria, and this will be in the form of a:   

  • Application form (‘Employer/ Activity history’ section on the application)
  • 1500 word supporting statement.  

This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria. 
  
You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.V –please be advised you will not be able to upload your CV. Please complete the application form in as much detail as possible). Please do not email us your CV. 

Longlisting:

In the event of a large number of applications we will longlist into 3 piles of: 

  • Meets all essential criteria  
  • Meets some essential criteria  
  • Meets no essential criteria

If used, the pile ‘Meets all essential criteria’ will proceed to shortlisting.

Shortlisting:

In the event of a large number of applications we may conduct an initial sift, on the lead criteria of:

  • Educated to degree level in a business operations subject or equivalent level qualification or significant evidence of experience of working at a similar level in business operations.
  • Extensive knowledge of specialist areas, acquired through post graduate diploma or equivalent experience or training in business operations plus further specialist knowledge or experience of business operations to master’s level equivalent.
  • Must be able to prioritise own work effectively and be able to direct activities of others. Experience of managing and motivating a team and reviewing performance of the individuals

Desirable criteria may be used in the event of a large number of applications/large amount of successful candidates.

If you are successful at this stage, you will progress to interview & assessment.    

Feedback will not be provided at this stage. 

Stage 2: Interview 

You will be invited to a single remote  interview. 

Behaviours, Strengths, Technical Skills and Experience will be tested at interview. 

Candidates will be asked to give a 5 minute PowerPoint presentation showcasing a particular piece of work they were responsible for that demonstrates their Business Operations knowledge and skills relevant to this post.

The Behaviours tested during the interview stage will be:

  • Communicating and influencing (Lead Behaviour)
  • Seeing the big picture
  • Making effective decisions
  • Developing self and others
  • Delivering at pace

Interviews dates are to be confirmed.  

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records. 

Location

This role is being offered as hybrid working based at any of our Core HQs. We offer great flexible working opportunities at UKHSA and operate using a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce. As a hybrid worker, you will be expected to spend a minimum of 60% of your contractual working hours (approximately 3 days a week pro rata, (averaged over a month) working at one of UKHSA's core HQs (Birmingham, Leeds, Liverpool, and London). Our core HQ offices are modern and newly refurbished with excellent city centre transport links and benefit from co-location with other government departments such as the Department for Health and Social Care (DHSC).

Security Clearance Level Requirement 

Successful candidates must pass a basic disclosure and barring security check before they can be appointed.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Security Clearance.

For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 5 years as the role requires Security Check (SC) clearance. UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice.

Eligibility Criteria

External: Open to all external applicants (anyone) from outside the Civil Service (including internal applicants).

Salary Information

If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.

Grade 7

  • £56,185- £66,581 (National)
  • £58,340- £68,574 (Outer London)
  • £60,494- £70,566 (Inner London)

Person specification

Application form and supporting statement

Essential criteria
  • Application form and supporting statement

Interview - Behaviours

Essential criteria
  • Seeing the big picture
  • Making effective decisions
  • Communication and influencing
  • Developing self and others
  • Delivering at pace

Interview - Strengths

Essential criteria
  • Strengths

Interview - Presentation

Essential criteria
  • Presentation

Interview- Technical Skills and Experience

Essential criteria
  • Technical Skills and Experience

Employer certification / accreditation badges

Purple SpaceApprenticeships logoNo smoking policyAge positiveImproving working livesMindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Carer Confident -AccomplishedHappy to Talk Flexible Working

Documents to download

Apply online now

Further details / informal visits contact

Name
Timor Miakhel
Job title
Resourcing Support
Email address
[email protected]
Additional information

For further information relating to the role please contact [email protected]

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