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Job summary

Main area
ENT Outpatient Receptionist, Band 2, 12 Months Fixed Term
Grade
Band 2
Contract
12 months (Fixed term contract)
Hours
Full time - 37.5 hours per week (37.5 hours Mon-Fri - Currently 9am - 5pm, but will consider 8am to 4pm)
Job ref
387-S8692-LMH
Employer
Bristol NHS Foundation Trust
Employer type
NHS
Site
St. Michael's Hospital
Town
Bristol
Salary
£25,272 pa pro rata
Salary period
Yearly
Closing
03/08/2026 23:59

Employer heading

Bristol NHS Foundation Trust logo

ENT - Outpatient Receptionist

Band 2

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.


 

Job overview

We are looking for a motivated and enthusiastic individual to become members of our Outpatient Reception team.

Duties include greeting and arriving patients and their families, clinic preparation and general clerical duties under the supervision of the outpatient reception team leader.  

Main duties of the job

Communication:

·         To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary

·         To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties

·         Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.

 

Patient Care:

 ·         To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

 

Organising and Planning:

·         To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required.

·         To keep waiting areas tidy and patient information materials up to date

·         To undertake the role’s duties in the case of a major incident in your department (E.g. the ED Major Incident Process)

·         Attend appropriate meetings as required by the role’s line manager.

 

Service Development and Research:

·         Attend training courses as required to support personal development and the needs of the service.

·         Assist in training of new members of the team.

·         To take part in departmental audits and associated duties

 

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.

 

Person specification

Knowledge and Experience

Essential criteria
  • Previous receptionist experience in a healthcare or public setting
  • Previous NHS experience
  • Clerical/administration experience including filing and/or reception

Qualifications and Training

Essential criteria
  • Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Aptitudes

Essential criteria
  • Supportive
  • Respectful
  • Innovative
  • Collaborative

Skills and Abilities

Essential criteria
  • Excellent/professional telephone/ reception manner
  • Flexible approach to duties
  • Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
  • Proven good organisational skills
  • Good IT skills including Microsoft packages
  • Confidence to handle difficult conversations with patients, relatives and carers
  • Attention to detail
  • Ability to work effectively in a busy team, adjust to change and motivate others
  • Ability to work independently and as part of a team

Employer certification / accreditation badges

Trust IDDisability Confident - two yearsVeteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareStep into healthMenopause Workplace PledgeDefence Employer Recognition Scheme (ERS) - GoldPride In Veterans

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sarah Coleman
Job title
Deputy Performance and Operations Manager
Email address
[email protected]
Telephone number
01173427227

If you have problems applying, contact

Address
People & Transformation Division
North Bristol NHS Trust
Southmead Hospital
BS10 5NB
Telephone
0117 4141151
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