Job summary
- Main area
- Admin
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 276-8169251-AfC
- Employer
- Queen Victoria Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Queen Victoria Hospital NHS Foundation Trust
- Town
- East Grinstead
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 10/08/2026 23:59
- Interview date
- 19/08/2026
Employer heading
CDC Appointments Co-ordinator
Band 3
Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.
In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to patients’ homes as is possible. With the recent addition of video led ‘virtual’ consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.
Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients’ lives.
We also offer attractive benefits such as
- tailored personal development to support career aspirations, including accredited clinical and management development programmes
- flexible working arrangements for a work-life balance that suits you and your needs
- a dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes
_________________________________________________________________________________
Sustainability
At Queen Victoria Hospital we want to be the first Net Zero Hospital in England, and to achieve that wants every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation’s carbon footprint and that of our patients. From the heat, light and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.
You can view our Green Plan here: Green Plan - Queen Victoria Hospital (qvh.nhs.uk)
Job overview
An exciting opportunity has arisen for an Appointment Co-ordinator to join our Community Diagnostic Centre at Queen Victoria Hospital.
The post holder will provide a high-quality administrative and appointment booking service, supporting the smooth co-ordination of patient pathways from referral. Working closely with clinical and administrative colleagues, the role is key to ensuring patients receive timely appointments and diagnostic investigations in line with the Trusts standards and targets.
Main duties of the job
The post holder will provide a comprehensive appointment co-ordination and administrative service, ensuring patients are booked efficiently for outpatient clinics and diagnostic investigations. They will support the management of patient pathways, process referrals, maintain accurate records on Trust systems and ensure appointment outcomes are recorded in line with Trust policies and procedures.
The role includes co-ordinating Community Diagnostic Centre (CDC) investigations, responding to patient enquiries, managing appointment bookings and amendments, and providing reception support when required. Working closely with clinical and administrative colleagues, the post holder will help deliver a responsive, patient-focused service and support the achievement of Trust waiting time and performance targets.
Working for our organisation
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Detailed job description and main responsibilities
Please find attached job description and person specification which gives detailed information on the role.
Person specification
Qualifications and Experience
Essential criteria
- Maths & English GCSE or equivalent
- Experience of working within a healthcare environment or the general public
Desirable criteria
- Experience of using digital platforms
Knowledge and Skills
Essential criteria
- Good understanding of Word, Excel and Outlook
- Accurate data entry
- Excellent written and verbal communications skills
Desirable criteria
- Advanced keyboard skills
Attributes
Essential criteria
- Ability to work under pressure
- Methodical and focused
Desirable criteria
- Experience of working within a Hospital Trust.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Helen Tomkins
- Job title
- Service Co-ordinator
- Email address
- [email protected]
If you have problems applying, contact
- Address
-
Holtye Road
East Grinstead
RH19 3DZ
List jobs with Queen Victoria Hospital NHS Foundation Trust in Administrative Services or all sectors