Job summary
- Main area
- Pharmacy Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 18.75 hours per week (Monday 9am - 12.45pm, Wednesdays 9am to 5pm, Thursdays 9am to 5pm)
- Job ref
- 225-DIV3-8177185
- Employer
- The Royal Wolverhampton NHS Trust
- Employer type
- NHS
- Site
- The Royal Wolverhampton Trust - New Cross Hospital
- Town
- Wolverhampton
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 20/08/2026 23:59
Employer heading
Administrative Support Officer
Band 3
Job overview
The postholder is an integral part of the Pharmacy Administrative Service and will be required to provide comprehensive administrative support to the Pharmacy Directorate service ensuring the highest level of confidentiality is maintained at all times.
Main duties of the job
To provide a comprehensive administrative support service to the Pharmacy Directorate, ensuring the highest level of confidentiality is maintained at all times.
To provide secretarial support for general Pharmacy and Trust meeting eg Pharmacy Governance meetings, producing agendas, taking accurate minutes, create reports, correspondence and other documents as required.
To perform word processing, data entry and data collection tasks as required.
To work as part of the Pharmacy Administration team, including providing clerical support for administrative duties and to provide cross cover for the Administrative Support team during absences colleagues within the Directorate office.
To demonstrate a significant level of initiative and the ability to organise his/her own workload, some of which will be without immediate advice within clear procedural guidelines.
Working for our organisation
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.
We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.
The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.
Detailed job description and main responsibilities
Please see attached Job Description/Person Specification for a full detail of role and main responsibilities
Person specification
Qualifications
Essential criteria
- Good level of education with GCSE Mathematics and English language at grade 4 or above
Desirable criteria
- Level 3 NVQ, BTEC or equivalent level qualification in relevant area (ideally Business or Admin related)
- Qualification in word processing or able to demonstrate key board skills and experience of using MS office applications)
Experience & Skills
Essential criteria
- Minute taking skills
- Knowledge/experience of a range of Administrative Support procedures
- Able to update and maintain various IT software packages to include good keyboard and IT skills
- Good organisational skills, motivated and able to work on own initiative.
- Able to meet deadlines and work effectively under pressure
Desirable criteria
- Diary Management skills
- Basic knowledge of medical terminology
Communication Skills
Essential criteria
- Able to communicate with staff at various different levels
- Work as part of as team
- Demonstrate good verbal and written skills
- Excellent communicator both face-to-face and on the telephone
- Ability to use tact and empathy
Flexibility
Essential criteria
- Ability to change work practices to facilitate developments of the department or service.
- Flexible working hours to cover colleagues during absences
Desirable criteria
- Occasional requirement to work over to complete urgent tasks
- Exposure to confidential situations.
Other
Essential criteria
- Busy office environment – Requirement for prolonged periods of concentration.
- Working with VDU’s and general office equipment, e.g. photocopier etc. for majority of the day.
- Use telephone headset as appropriate.
- Able to sit in constrained position for processing, filing ao for short periods of time.
- Able to prioritise workload and capable of working under pressure
Desirable criteria
- Occasional exposure to distressing and emotional telephone calls.
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Faye Charters
- Job title
- Pharmacy Office Manager
- Email address
- [email protected]
- Telephone number
- 01902 6957123
- Additional information
Pharmacy Admin 01902 695757
Pharmacy Directorate Support Manager 01902 307999 ext 82562
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