Job summary
- Main area
- Admin and Clerical
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- 37.5 hours per week (Full time 37.5 hours per week)
- Job ref
- 331-7987140-UHMB-A
- Employer
- University Hospitals of Morecambe Bay NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Lancaster Infirmary
- Town
- Lancaster
- Salary
- £25,272 pro rata per annum
- Salary period
- Yearly
- Closing
- 11/08/2026 23:59
Employer heading
CPCC Clerical Officer - RLI
NHS AfC: Band 2
''Creating a great place to be cared for and a great place to work''
University Hospitals of Morecambe Bay has a firm commitment to strengthening the diversity of our workforce, and therefore welcome and encourage applications from likeminded people who can support our ambition to become effortlessly inclusive. We are particularly keen to hear from protected groups – including BAME, LGBT+ and people with a disability.
Job overview
An opportunity has arisen for a highly motivated and enthusiastic individual to join the Outpatient Reception and Booking Team based at Royal Lancaster Infirmary, Lancaster.
You will be joining a well established team, in a purpose built facility, receiving and responding to telephone calls and queries from patients, GP’s and Hospital staff in relation to outpatient appointments.
Main duties of the job
You will be responsible for mutually agreeing an appropriate date and time with patients for them to see a clinician in an Outpatient setting. Previous administration and customer service experience would be an advantage but not essential. A full training package will be available to support the start of your Administration career in the NHS. You will be working with highly confidential information.
There are part-time and full-time opportunities available. The Reception service is open from 8.30am to 5pm, five days a week. There maybe a requirement to work flexibly to support the needs of the service and there is also the opportunity to work occasional weekends.
Working for our organisation
We operate from three main hospitals - Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community health care premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Detailed job description and main responsibilities
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/
Person specification
Education
Essential criteria
- GCSE or equivalent including Maths and English
- Keyboard skills/computer literate
- Customer care
Experience
Essential criteria
- Working in a Call Centre or on a Reception
- Health Service experience
Skills, Ability and Knowledge
Essential criteria
- Knowledge of NHS Patient Administration systems
- Ability to communicate well
- Ability to work with limited supervision
- Ability to multi-task
- Good inter-personal skills
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Andrea Nightingale
- Job title
- CPCC Business Manager
- Email address
- [email protected]
- Telephone number
- 01539 716840
- Additional information
For Further details / informal visits please contact:
Andrea Nightingale on 01539 716840
If you have problems applying, contact
- Address
-
Level 1
Fusion House
Evolution Park
Blackburn
Lancashire
BB1 2FD
- Telephone
- 03033 301 033
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