Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- 12 months (Fixed term)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 249-8224618
- Employer
- Great Western Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Salisbury NHS Foundation Trust
- Town
- Salisbury
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 25/08/2026 23:59
Employer heading
Patient Follow-Up Coordinator
Band 3
Great Western Hospitals NHS Foundation Trust is a unique organisation, serving as the sole integrated provider in the Bath and North East Somerset, Swindon, and Wiltshire system. Our scope extends beyond boundaries as we oversee adult community services in Swindon and provide acute care from the Great Western Hospital.
Our 5,500 staff have 1.2m patient contacts a year, with 13,000 operations carried out in our Theatres, around 4,000 babies born, and our emergency attendances are now well over 100,000 per year. Those numbers only tell part of our story about what an exciting time it is to join Great Western Hospitals.
We are cultivating a culture that fosters our ambitions, prioritising equality, diversion, inclusion, wellbeing, and leadership. We aim to create an environment where every member of our team can truly thrive.
Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used, then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.
If we receive a high volume of applications, we may close adverts prior to the published closing date. Therefore, we advise you to complete and submit your application as soon as possible.
Job overview
The Patient Follow-Up Coordinator is responsible for the day-to-day administration and coordination of Remote Monitoring and Supported Self-Management Pathways (SSMP) within the Cancer Support Team. The post holder will manage patient activity across remote monitoring systems, ensuring accurate data entry, monitoring pathway compliance, undertaking quality assurance checks, identifying and escalating data gaps, and tracking patients throughout their follow-up journey.
Working closely with Cancer Support Workers, Cancer Nursing teams, Prehabilitation services and other multidisciplinary colleagues, the post holder will support the delivery of safe, effective and patient-centred follow-up care for people living with and beyond cancer. The role requires strong organisational skills, attention to detail, and the ability to work independently to manage competing priorities while maintaining high standards of data quality and patient confidentiality.
In addition, the post holder will provide comprehensive administrative and project support to the Cancer Support Team, including coordinating meetings, maintaining records, supporting service improvement initiatives, and acting as a key point of contact for patients and healthcare professionals involved in remote monitoring pathways’
Main duties of the job
Please see attached Job description and person specification for full details of roles and responsibilities.
Working for our organisation
Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we’re driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.
We are an acute Trust, rated “Good” by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.
We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.
Salisbury is an attractive place to live and work and really gives you the best of everything. With easy access to London and local airports, the city of Southampton is only a short train or car journey away or if you prefer the sea, Bournemouth is also accessible. Don’t just take our word for it, why not explore what Salisbury has to offer by visiting www.experiencesalisbury.co.uk
Detailed job description and main responsibilities
Please see attached Job description and person specification for full details of roles and responsibilities.
Person specification
Experience
Essential criteria
- Admin and Clerical experience
Desirable criteria
- Previous experience of working in a healthcare environment
Knowledge
Essential criteria
- Excellent customer care skills to communicate with patients and relatives, in person, and by telephone managing barriers of communication
- Ability to work as part of a team in a multidisciplinary environment
- Ability to communicate effectively with all multi-disciplinary professionals across all departments, and with GP practices and other Trusts
- Ability to act on own initiative within parameters set by service
- Ability to prioritise, organise own workload and to work to set deadlines
Desirable criteria
- NVQ Level 3 or equivalent in Business/Admin
- GCSE (or equivalent) English and Maths grades A-C
Qualifications
Essential criteria
- NVQ Level 3 or equivalent in Business/Admin
- GCSE (or equivalent) English and Maths grades A-C
Desirable criteria
- Competent in using Microsoft Office, Excel, Powerpoint and Word
- A levels or equivalent level of competence
Documents to download
Further details / informal visits contact
- Name
- Anett Hallai
- Job title
- Cancer Support Worker Team Lead
- Email address
- [email protected]
- Telephone number
- 01722336262
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