Job vacancy: Planning Team Leader - Medway, South East Coast Ambulance Service NHS Foundation Trust, Medway

Job summary

Main area: Planning
Grade: Band 5
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 278-PLTm-0826-JoB

Employer: South East Coast Ambulance Service NHS Foundation Trust
Employer type: NHS
Site: Medway
Town: Medway
Salary: £32,073 - £39,043 per annum
Salary period: Yearly
Closing: 28/08/2026 23:59

Planning Team Leader - Medway

Band 5

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.

Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.

Detailed job description and main responsibilities

We are looking for someone who can combine strong organisational skills with a positive and collaborative approach.

You will be educated to diploma level or equivalent and have experience of working within an administrative or corporate services environment. You will also need experience of analysing and interpreting complex and varied information and producing assessments or reports for senior management.

You will be someone who:

builds effective relationships with colleagues and stakeholders
communicates clearly and adapts their approach to different audiences
takes ownership and accountability for their work
can work independently while contributing positively to a wider team
manages competing priorities and deadlines with excellent attention to detail
demonstrates positive leadership behaviours and supports others to develop
is confident working with information and data to support effective decision-making.

This is a great opportunity for someone looking to take the next step in their career and develop their leadership experience within a busy operational environment.

You will have the opportunity to work with colleagues across a wide range of operational and corporate services and gain a valuable understanding of how effective workforce planning supports frontline service delivery.

We are looking for someone who will bring our values of Kindness, Courage and Integrity to the role and help us continue to develop a professional, supportive and effective Planning service.

If you are organised, solutions-focused and enjoy working with people, systems and data to make a tangible difference, we would love to hear from you.

Please note

The post is based on site at an agreed Trust location and requires flexibility in relation to location, duties and working hours, including travel to other Trust locations where required.

The successful candidate will also be required to participate in an on-call rota which may involve being on site during the day, at night and at weekends.

Previous NHS or operational experience, knowledge of improvement methodologies and experience of project or change management would be advantageous, but are not essential.

Person specification

Qualifications

Essential criteria

Educated to diploma level or equivalent.

Desirable criteria

Change management and service reconfiguration experience. Lean and process improvement methodology.

Experience

Essential criteria

Experience producing assessments or reports for senior management.
Experience of working within an administrative/corporate services environment.
Analysis and interpretation of complex and varied data

Desirable criteria

Experience of working with PRINCE2 or similar project methodology
Experience of facilitating multi-disciplinary groups and workshops.

Competencies

Essential criteria

Aptitude to engage in constructive collaboration with internal and external stakeholders.
Excellent customer relationship skills, selfmotivated, able to work on own initiative, work well within a team and ability to communicate with staff at all levels and lead where necessary

Please note that the salary range noted on the vacancy is in line with agenda for change (AFC) pay scales. All successful applicants would be placed automatically at the bottom of the banding, unless proven, relevant NHS or equivalent experience can be demonstrated.

Following the revision of current national legislation (Vaccine as a Condition of Deployment), the Trust has reviewed our requirements relating to staff uptake of the SARS-COV-2 (COVID-19) vaccination.

Going forward, for patient facing positions, we strongly recommend that new starters will be appropriately vaccinated unless medically exempt in order to offer greater protection against exposure to the virus for front line staff.

In line with this recommendation, if you are successful in your application for a front line post, we will seek information from you in relation to your vaccine status, including exemption status, as applicable.

Please note, all positions come with a Disclosure and Barring Service (DBS) check relevant to the post. This will either be a basic, standard, or enhanced check depending on the role. The level of check will be outlined in the conditional offer letter sent to successful applicants.

As part of the application process, you will be asked to declare any unspent/unfiltered convictions. If you are shortlisted you will then be sent a self declaration form, which must be completed prior to attending interview. for any queries relating to declarations, please contact the Recruitment Advisor listed on the vacancy.

The Trust is passionately committed to being an inclusive employer - a place where we can all be ourselves and succeed. As an employer we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement networks, facilities and services to support staff from different backgrounds.

We actively support equality of opportunity for all our staff and welcome applications from individuals regardless of age, any disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. The Trust is making progress towards its aim of becoming more reflective of the diversity of our community in our workforce and guarantees an interview to candidates with disability who meet the essential criteria specified. We particularly encourage applications from Black, Asian, Minority Ethnic and disabled applicants and those from other under-represented groups.

The Equality Act 2010 protects disabled people - including those with long term health conditions, learning disabilities and hidden disabilities such as dyslexia. If you tell us that you have a disability we can make reasonable adjustments to ensure that any selection processes - including the interview - are fair and equitable.

We are a committed to offering opportunities to individuals with disabilities and offer on-going support, should you be successful, with any adjustments you may need when performing your role.

When completing the application please use your name as it appears on your passport and please ensure you include email addresses and contact numbers for your referees to avoid delay in the recruitment process.

Please note that under our Trust policies, we're unable to employ anyone under the age of 18 years old.

The majority of our roles will include some travel between sites for business purposes. If the vacancy you’re applying for includes work related travel, you will be required to ensure that you hold and have covered the cost of suitable car insurance to support this.

Should you require an application form in an alternative format including large print or braille, please contact [email protected] stating the vacancy reference number and we will be happy to provide this.

When completing the reference section, please include details to cover the last three years’ history.

Due to the high volume of applications at SECAmb, we regret that we will only be able to contact those applicants who are shortlisted for interview. If you have not heard from us within 10 working days of the closing date, then please assume you have not been shortlisted for interview on this particular occasion.

Please note that we contact all applicants via Trac Jobs and would advise you check your Trac Jobs account regularly.

Please be aware that the Trust reserves the right to close this vacancy early if sufficient applications are received. For this reason we recommend completing your application as early as possible.

Follow our recruitment on Twitter @SECAmbRecruit and check out our Facebook page - SECAmb NHS Recruitment. You can also find us on Linkedin under South East Coast Ambulance Service NHS Foundation Trust.

We understand that AI tools can be useful for generating ideas or structuring your application. However, any content submitted must reflect your own experiences, skills, and understanding. Applications that are generated wholly or in large part by AI, without personalisation or accuracy, may be excluded from consideration. We value honesty, authenticity, and integrity in the recruitment process and expect all applicants to uphold these principles.

If you are a current SECAmb employee, by applying for this position, if successful you will move to the terms and conditions associated with the post. Any unsocial hours payments will be paid under the Section 2 agreement of agenda for change. Section 2 unsocial hours will need to be claimed via your monthly timesheet. More information regarding section 2 can be found in the Agenda for Change handbook and on the our dedicated Section 2 page on The Zone.