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Job summary

Main area
BHOC - Patient Services
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
387-S3322-LMG
Employer
Bristol NHS Foundation Trust
Employer type
NHS
Site
Myrtle Road
Town
Bristol
Salary
£25,272 pa
Salary period
Yearly
Closing
03/09/2026 23:59

Employer heading

Bristol NHS Foundation Trust logo

Reception and Appointment Clerk

Band 2

As part of the transition to a Group Clinical Services structure within Bristol NHS Foundation Trust, there is an increased expectation of cross-site working.

Although roles will have a designated base, post holders are likely to be required to work across multiple Trust sites in line with service needs. Where this is not included in the initial job plan, any future requirement arising from the departmental restructures will be addressed through the job planning process. Travel time will be taken into consideration in line with contractual expectations.

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.


 

Job overview

The Reception and Appointment Clerk works across a number of sites providing reception, administrative and appointment booking support for Haematology and Oncology services. The role involves booking appointments, managing telephone systems, supporting patient pathways and undertaking a range of administrative duties to ensure the smooth running of services across both Bristol and Weston.

**Location – BHOC, Mrytle Road Admin office, South Bristol Community Hospital, North Bristol Community Hospital, Weston General Hospital**

The Reception and Appointment Clerk works closely with a wide range of administrative teams including the Treatment Bookings Team, Clinic Coordinators, Medical Secretaries and Clinical Nurse Specialist Support Team. As the team deal with a wide range of enquiries, the postholder will be expected to liaise effectively with colleagues across multiple departments and locations.

The Reception and Appointment Clerk provides a frontline welcome, support, information and signposting to patients receiving treatment for cancer and those living with non-malignant blood conditions. The role is an integral part of the multidisciplinary team supporting both outpatient and day unit services

Main duties of the job

Communication:

•             To welcome patients to the department, ensuring that patient information held is correct (address, telephone numbers, GP details, Next of Kin details), and that the attendance is recorded on Medway/Mosaiq.

•             To liaise with patients, wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.

 

Patient Care: 

•             To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner

 

Organising and Planning:

•             To carry out associated duties, for example, call handling, outcoming clinic appointments, booking bloods, managing the team inbox, scanning, and patient filing.

 

Service Development and Research:

•             Attend training courses as required to support personal development and the needs of the service.

•             Assist in training of new members of the team.

•             To take part in departmental audits and associated duties.

 

Finance and Resources:

·              If and when appropriate and directed, order and/or receipt stationary and essential items, in line with Trust policies.

 

Information Resources:

•             To book patient appointments in line with the Patient Access Policy, print letters and arrange any appointment related services as and when required (E.g. interpreting services).

 

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.  

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.  

 Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge. 

Detailed job description and main responsibilities

                                                                                                         

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

    

Person specification

Knowledge and Experience

Desirable criteria
  • Previous experience in a healthcare or public setting
  • Previous NHS experience
  • Clerical/administration experience including filing and/or reception

Qualifications and Training

Essential criteria
  • Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Skills and Abilities

Essential criteria
  • Excellent/professional telephone manner
  • Flexible approach to duties
  • Able to work under pressure and meet deadlines while maintaining a high level of accuracy
  • Proven good organisational skills
  • Good IT skills including Microsoft packages
  • Confidence to handle difficult conversations with patients, relatives and carers
  • Attention to detail
  • Ability to work effectively in a busy team, adjust to change and motivate each other
  • Ability to work independently and as part of a team

Employer certification / accreditation badges

Trust IDDisability Confident - two yearsVeteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareStep into healthMenopause Workplace PledgeDefence Employer Recognition Scheme (ERS) - GoldPride In Veterans

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Jason Smith
Job title
Administration Manager
Email address
[email protected]
Telephone number
01173429713
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