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Job summary

Main area
Abortion care
Grade
Band 3
Contract
Permanent
Hours
Part time - 14 hours per week (Wednesday 10am -6pm and Thursday 09.30am-16.30pm)
Job ref
387-M0116-LMG
Employer
Bristol NHS Foundation Trust
Employer type
NHS
Site
Central Health Clinic
Town
Bristol
Salary
£25,760 - £27,476 per annum, pro rata
Salary period
Yearly
Closing
13/09/2026 23:59
Interview date
15/09/2026

Employer heading

Bristol NHS Foundation Trust logo

Pregnancy Advisory Service Administrator

Band 3

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.


 

Job overview

This is a fantastic opportunity for a dynamic and enthusiastic individual to join our administrative team within the UHBW Pregnancy Advisory Service which provides abortion care to people in BNSSG.

Working Pattern:  Wednesday 10-6  & Thursday 9.30-4.30

 

 

Main duties of the job

  • Check patients in and out of the clinic, maintaining a welcoming and non-judgemental environment. 
  • To act as a point of contact for queries from clinical and non-clinical staff, and patients
  • Liaise with clinical and non-clinical teams across the Trust via telephone and email
  • Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
  • Communicate changes to clinical team
  • Manage patient referrals
  • Carry out clinical coding and a variety of other administrative activities using multiple healthcare systems. 

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston. 

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy. 

Working hours - Wednesday 10am-6pm and Thursday 09.30am-16.30 am. These are fixed hours with no flexibility to vary the start or finish time.

This role is permanently based on the first floor of Tower hill and will involve moving around different areas of the building as part of your daily role.

This role is not suitable for home working.

Person specification

Knowlege and Experience

Essential criteria
  • Previous receptionist experience in a healthcare or public setting
  • Clerical/administration experience including filing and/or reception
  • Experience of dealing with the public, both on the telephone and in person
Desirable criteria
  • Previous NHS experience

Skills and Abilities

Essential criteria
  • Empathetic, professional and non-judgemental manner when dealing with people, both on the telephone and face to face
  • Flexible approach to duties
  • Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
  • Proven good organisational skills
  • Good IT skills including Microsoft packages
  • Confidence to handle difficult conversations with patients, relatives and carers
  • Attention to detail
  • Ability to work effectively in a busy team, adjust to change and motivate others
  • Ability to work independently and as part of a team
  • Able to respond to patient queries and escalate to the multi-disciplinary team when necessary

Qualifications and Training

Essential criteria
  • Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
  • Business and Administration Level 3 NVQ or equivalent experience

Employer certification / accreditation badges

Trust IDDisability Confident - two yearsVeteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareStep into healthMenopause Workplace PledgeDefence Employer Recognition Scheme (ERS) - GoldPride In Veterans

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Documents to download

Apply online now

Further details / informal visits contact

Name
Symone Mudada
Job title
PAS Admin team lead
Email address
[email protected]
Telephone number
0117 342 6824
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