Job summary
- Main area
- Workforce Investigations
- Grade
- NHS AfC: Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday, 5 days per week required (possibility of one day working from home))
- Job ref
- 276-8247052-AfC
- Employer
- Queen Victoria Hospital NHS Foundation Trust
- Employer type
- NHS
- Site
- Queen Victoria Hospital NHS Foundation Trust
- Town
- East Grinstead
- Salary
- £39,959 - £48,117 per annum pro rata if part time
- Salary period
- Yearly
- Closing
- 08/09/2026 23:59
- Interview date
- 28/09/2026
Employer heading
Workforce Investigator
NHS AfC: Band 6
Welcome to Queen Victoria Hospital NHS Foundation Trust and thank you for your interest.
In addition to receiving tertiary referrals from across the South East of England, we have a network of ‘spoke’ sites at district general hospitals enabling our consultants to offer their expertise with routine treatments and consultations as close to patients’ homes as is possible. With the recent addition of video led ‘virtual’ consultations we also enable patients who have some distance to travel to avoid the additional stress and worry of a long journey.
Working at QVH combines the excitement, challenge and career opportunities of many larger organisations with the satisfaction of delivering excellent patient care that really does re-build our patients’ lives.
We also offer attractive benefits such as
- tailored personal development to support career aspirations, including accredited clinical and management development programmes
- flexible working arrangements for a work-life balance that suits you and your needs
- a dedicated reward programme, offering a range of national and local discounts, cashback and tax relief schemes
_________________________________________________________________________________
Sustainability
At Queen Victoria Hospital we want to be the first Net Zero Hospital in England, and to achieve that wants every member of staff to be a green champion. The way in which the Trust works has a significant impact on the organisation’s carbon footprint and that of our patients. From the heat, light and power supplies within the hospital to avoiding unnecessary patient journeys, the Trust is empowering all staff to create a sustainable health and care environment for future generations. The Trust expects all staff to reuse and recycle more, to use energy and water efficiently, to walk or cycle to work if you can, and to have a focus on sustainability in the workplace.
You can view our Green Plan here: Green Plan - Queen Victoria Hospital (qvh.nhs.uk)
Job overview
Main duties of the job
- Lead and conduct complex, sensitive, and high-profile employee relations investigations across the Trust, ensuring a fair, impartial, and timely approach.
- Act as the Trust's subject matter expert on workplace investigations, including Maintaining High Professional Standards (MHPS) cases involving medical staff.
- Manage investigations from initial scoping through to reporting, ensuring compliance with Trust policies, ACAS guidance, and relevant employment legislation.
- Coach, support, and develop managers and investigators, promoting best practice, consistency, and high-quality outcomes.
- Design and deliver training on investigation skills, risk mitigation, and employment relations best practice.
- Analyse employee relations data, identify trends, and contribute to service improvements and organisational learning.
- Review and enhance investigation processes, guidance, and tools to drive continuous improvement and operational excellence.
- Champion a compassionate, inclusive, and learning-focused culture aligned with Trust values.
Working for our organisation
Rated GOOD overall with outstanding care by the CQC. A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.
We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care.
Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.
Detailed job description and main responsibilities
Please refer to the job description for details of duties and main responsibilities including main working relationships.
Person specification
Experience
Essential criteria
- Experience of managing a caseload across a range of matters
- Proven experience of giving advice and support on sensitive and confidential matters including complex and contentious casework
- Experience of writing investigation reports or equivalent reports where analysis and comparison of information is required
- Experience of having developed and delivered training sessions
- Experience of working in a unionised environment
- Experience of contributing to the development of and successful implementation of policies, procedures and service improvement
Desirable criteria
- Experience of managing cases through Maintaining High Professional Standards (MHPS): Policies and Procedures for Medical and Dental Practitioners
- Management and leadership experience
- Experience of working in the NHS/ public sector
Knowledge
Essential criteria
- Knowledge and understanding of employment law, legislation and policies with practical application in an organisation
- Knowledge of current HR issues/best practice
Desirable criteria
- Knowledge of NHS terms and conditions of service – agenda for change and medical and dental
- Knowledge of the MHPS Policies and Procedures for Medical and Dental Practitioners
Skills
Essential criteria
- Advanced keyboard skills and manipulating reports (1) - efficiently use Microsoft and other software (1)
- Ability to organise own workload that is subject to change (1) and effective time management (1)
- Ability to negotiate and influence (1), problem solve (1), attention to detail (1), manage confrontational situations (1)
- Excellent effective communication skills both verbally and in writing with staff at all levels (1) and build effective working relationships (1)
Qualifications
Essential criteria
- Post-graduate diploma level or equivalent or able to demonstrate specialist knowledge within this field through practical experience
- Coaching or mentoring qualification or study
- Facilitation or mediation qualification or substantial training
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Gemma Farley
- Job title
- Head of Employee Relations and Wellbeing
- Email address
- [email protected]
- Telephone number
- 01342 414148
If you have problems applying, contact
- Address
-
Holtye Road
East Grinstead
RH19 3DZ
List jobs with Queen Victoria Hospital NHS Foundation Trust in Administrative Services or all sectors