Skip to main content
Please wait, loading

Job summary

Main area
General Paediatric Medicine and Paediatric Haematology, Oncology and BMT
Grade
Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
387-WC8203-LMH
Employer
Bristol NHS Foundation Trust
Employer type
NHS
Site
Bristol Royal Hospital for Children
Town
Bristol
Salary
£25,760 - £27,476 pro rata
Salary period
Yearly
Closing
13/09/2026 23:59

Employer heading

Bristol NHS Foundation Trust logo

Medical Secretary

Band 3

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.


 

Job overview

We are looking to recruit two band 3 medical secretaries within the Bristol Royal Hospital for Children. One for General Paediatric Medicine and the other for Paediatric Haematology, Oncology and BMT.

For each post we are looking for an experienced, enthusiastic and dedicated individual to provide an effective and efficient secretarial service to that department.  The post holder will have a range of secretarial/PA experience, ideally in a hospital environment, though other administration/PA experience will be considered. 

Main duties of the job

Working in a busy and sometimes demanding role, within a supportive team, they must be a good team player and enjoy working within a multidisciplinary team. The applicant should have good organisational and interpersonal skills and the ability to work well under pressure.  As the post deals with patients, relatives and healthcare professionals on the phone, and occasionally face to face, applicants must have excellent communication skills and will be expected to have a courteous and efficient telephone manner.  They need to have a good working knowledge of Microsoft packages, including Word, Excel and Outlook.

We would welcome applications from those who meet all of the essential criteria as set out in the person specification. This includes having a qualification (pass or distinction) in audio transcription or word processing at RSA stage II or an equivalent governing body.  Please ensure you note on your application, in the supporting information section, which post(s) you are interested in applying for or whether you have no preference. 

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.  

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.  

 Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge. 

Detailed job description and main responsibilities

The postholder will be responsible for providing an efficient administrative and secretarial service to support clinical teams in delivering high quality patient care. The role involves managing clinical correspondence, maintaining patient records, communicating with patients, families and healthcare professionals, and supporting the smooth running of services, whilst ensuring confidentiality, accuracy and excellent customer service.

Person specification

Education and qualifications

Essential criteria
  • Business and Administration Level 3 NVQ or equivalent experience
  • Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Knowledge, skills and abilities

Essential criteria
  • Effective and polite manner when dealing with people, both face to face and on the phone
  • Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
  • Ability to work effectively in a busy team, adjust to change and motivate others
  • Ability to work on your own, using your own initiative, if required
  • Confidence to handle difficult conversations with patients, relatives and carers
  • Ability to adapt to use new computer packages and programmes
  • Effective organisational skills
  • Good IT skills including Microsoft packages
  • Attention to detail

Experience

Essential criteria
  • Experience of dealing with the public, both on the telephone and in person
Desirable criteria
  • Previous NHS experience
  • Clerical/administrative experience
  • Understanding of medical terminology

Employer certification / accreditation badges

Trust IDDisability Confident - two yearsVeteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareStep into healthMenopause Workplace PledgeDefence Employer Recognition Scheme (ERS) - GoldPride In Veterans

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Documents to download

Apply online now

Further details / informal visits contact

Name
Claire Streete
Job title
Medical Secretary Manager
Email address
[email protected]

If you have problems applying, contact

Address
People & Transformation Division
North Bristol NHS Trust
Southmead Hospital
BS10 5NB
Telephone
0117 4141151
Apply online nowAlert me to similar vacancies