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Job summary

Main area
Dermatology
Grade
Band 4
Contract
12 months (Fixed term)
Hours
Full time - 37.5 hours per week
Job ref
387-M9800-CCC-B
Employer
Bristol NHS Foundation Trust
Employer type
NHS
Site
Bristol Royal Infirmary
Town
Bristol
Salary
£28,392 - £31,157 pro rata
Salary period
Yearly
Closing
13/09/2026 23:59

Employer heading

Bristol NHS Foundation Trust logo

Senior Outpatient Coordinator and Team Leader

Band 4

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

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Job overview

Join our team and play a vital role at the heart of patient care.

We are looking for a proactive and motivated Outpatient Team Leader to join our busy NHS service. This is an exciting opportunity for someone with strong administrative, coordination, and people management experience to step into a role where your work directly supports timely patient care and service delivery.

Working within a fast-paced but highly supportive team environment, you will take the lead in coordinating our team of coordinators and clinic activity, ensuring services run efficiently and patients receive the best possible experience. You will be someone who thrives under pressure, can confidently prioritise workloads, and brings a positive, solutions-focused approach to challenges.

If you are an enthusiastic team player with proven leadership ability and a passion for delivering high-quality administrative support within healthcare, we would love to hear from you.

Main duties of the job

As a Team Leader, you will provide day-to-day supervision and guidance to your team, fostering a collaborative and high-performing culture. You will oversee clinic management and regeneration processes, coordinate clinic rotas, and ensure outcome processes are completed accurately and efficiently. A key part of the role will also involve training and supporting staff, helping to maintain high standards and continuous improvement.

Strong organisational and interpersonal skills are essential. You will regularly communicate with patients and healthcare professionals via telephone and Microsoft Teams, so clear, professional, and compassionate communication is a must. You should be confident using Microsoft Office applications such as Word, Excel, and Outlook, and be comfortable navigating a range of clinical systems.

Working for our organisation

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward- thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person specification

Knowledge and Experience

Essential criteria
  • Clerical / administrative experience, including filing and / or reception
  • Experience of dealing with the public, both on the telephone and in person
  • Line management experience of administrative staff in a healthcare or customer-facing environment, including supervision, performance monitoring and staff development.
Desirable criteria
  • Line Management Experience
  • Previous NHS Experience
  • Experience of using a Patient Administration System
  • Previous NHS or healthcare experience, ideally within dermatology or cancer pathways.
  • Knowledge of RTT and other performance targets
  • Experience supporting urgent or cancer pathways (e.g., 2WW / fast-track) and understanding of MDT processes.
  • Knowledge of excel

Skills and Abilities

Essential criteria
  • Effective and polite manner when dealing with people, both face to face and on the phone
  • Able to work under pressure and meet deadlines whilst maintaining a high standard of accruracy
  • Ability to work effectively in a busy team, adjust to change and motivate others
  • Ability to work independently whilst managing others in a team environment
  • Confidence to handle difficult conversations with patients, relatives and carers
  • Effective organisational skills
  • Good IT skills including Microsoft packages
  • Attention to detail
Desirable criteria
  • Working knowledge of outpatient policies and procedures

Qualifications and Training

Essential criteria
  • Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
  • Business and Administration Level 4 NVQ or equivalent experience

Behaviours and Values / Aptitudes

Essential criteria
  • Supportive
  • Respectful
  • Innovative
  • Collaborative
  • Proactive problem-solving, resilience in a busy clinical environment, ability to respond flexibly to changing priorities, and commitment to patient-centred service delivery.

Employer certification / accreditation badges

Trust IDDisability Confident - two yearsVeteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareStep into healthMenopause Workplace PledgeDefence Employer Recognition Scheme (ERS) - GoldPride In Veterans

Application numbers

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Documents to download

Apply online now

Further details / informal visits contact

Name
Debra Johnson
Job title
Assistant Specialty Manager
Email address
[email protected]
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