Job summary
- Main area
- Administrative and Clerical
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 25 hours per week
- Job ref
- 470-8200554-CW-1
- Employer
- Isle of Wight NHS Trust
- Employer type
- NHS
- Site
- St Mary's Hospital
- Town
- Newport, Isle of Wight
- Salary
- £17,173 - £18,317 per annum
- Salary period
- Yearly
- Closing
- 08/09/2026 23:59
Employer heading
Respiratory Booking & Support Officer
Band 3
Job overview
We are recruiting for a Respiratory Booking and Support Officer who wishes to join #TeamIOWNHS. You should share our passion and drive to ensure that our patients receive quality and compassionate care and work with us to ensure the Trust continues its journey towards “working together, improving together".
Main duties of the job
You will act as first point of contact for all patients to arrange/re-arrange/cancel appointments. You will also act as administrative support for the Respiratory and Sleep Team developing, monitoring and auditing systems to aid IQIPS with the accreditation team.
Working for our organisation
Working for our Trust brings a variety of benefits, including an onsite day nursery, cycle-to-work scheme, discounts at local businesses and gyms, and the opportunity to hire Trust’s beach hut in Ryde. We offer many flexible working opportunities, speak to us about how we might be able to accommodate a flexible working arrangement for you and if it works for the service, we will do our best to make it work for you.
The Isle of Wight is a unique and stunning gem located off the South Coast of England, a short ferry journey from Portsmouth and Southampton, with journey times taking from as little as 10 minutes. London can be reached in 90 minutes by rail from Southampton or Portsmouth. The island offers an amazing coastline with beautiful countryside, year-round events, festivals and award-winning attractions.
Detailed job description and main responsibilities
Managing clinical appointments for the respiratory team including taking phone calls, booking appointments, liaising with teams such as organising hospital transport.
You will also re responsible for reporting clinical performance such as DNA rate, RTT and DM01.
Please see attached full Job Description.
Person specification
Qualifications
Essential criteria
- Good standard of secondary education equivalent to 5 GCSEs
- NVQ Level 2 in appropriate subject or relevant business administration experience in a healthcare or client facing role
Knowledge & Skills
Essential criteria
- Experience of working in a team
- Relevant experience preferably in a healthcare setting
- Ability to use Word, Email and Hospital IT systems
- Handling case notes and deliveries
- Standard key board skills, call handling and speaking with patients/customers
Employer certification / accreditation badges
Documents to download
Further details / informal visits contact
- Name
- Dr Tracy Jones
- Job title
- Consultant Clinical Scientist
- Email address
- [email protected]
- Telephone number
- 01983 552112
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