Job vacancy: Technical Support Analyst - Advanced, Bristol NHS Foundation Trust, Bristol

Job summary

Main area

Digital - Technology Services

Grade

Band 7

Contract

24 months (Secondment/Fixed Term)

Hours

Full time
Flexible working

37.5 hours per week

Job ref

387-TS4778-MF

Employer: Bristol NHS Foundation Trust
Employer type: NHS
Site: Digital HQ
Town: Bristol
Salary: £49,387 - £56,515 pa
Salary period: Yearly
Closing: 20/09/2026 23:59

Technical Support Analyst - Advanced

Band 7

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1^st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person specification

Training, Knowledge and Experience

Essential criteria

Master’s degree, NVQ Level 5, VQ Level 7 or relevant experience.
Requires extensive relevant work experience deploying and/or administrating infrastructure solutions.
Requires strong knowledge and experience with multiple infrastructure solutions.
ITIL Foundation certification
Agile Certification or exposure
Relevant industry certification is required.
Is fully familiar with recognised industry bodies of knowledge both generic and specific, and knowledge of the business, suppliers, partners, competitors and clients.
Develops a wider breadth of knowledge across the industry or business
Applies knowledge to help to define the standards which others will apply

Autonomy:

Essential criteria

Works under broad direction
Work is often self-initiated
Is fully responsible for meeting allocated technical and/or group objectives.
Analyses, designs, plans, executes and evaluates work to time, cost and quality targets.
Establishes milestones and has a significant role in the assignment of tasks and/or responsibilities.

Influence

Essential criteria

Influences organisation, customers, suppliers, partners and peers on the contribution of own specialism.
Makes decisions which impact the success of assigned work, i.e. results, deadlines and budget.
Has significant influence over the allocation and management of resources appropriate to given assignments.
Leads on user/customer and group collaboration throughout all stages of work.
Ensures users’ needs are met consistently through each work stage
Builds appropriate and effective business relationships across the organisation and with customers, suppliers and partners.
Creates and supports collaborative ways of working across group/area of responsibility.
Facilitates collaboration between stakeholders who have diverse objectives.

Business Skills:

Essential criteria

Demonstrates leadership in operational management
Analyses requirements and advises on scope and options for continual operational improvement.
Assesses and evaluates risk.
Takes all requirements into account when making proposals.
Shares own knowledge and experience and encourages learning and growth.
Advises on available standards, methods, tools, applications and processes relevant to group specialism(s) and can make appropriate choices from alternatives.
Understands and evaluates the organisational impact of new technologies and digital services.
Creatively applies innovative thinking and design practices in identifying solutions that will deliver value for the benefit of the customer/stakeholder.
Clearly demonstrates impactful communication skills (oral, written and presentation) in both formal and informal settings, articulating complex ideas to broad audiences.
Learning and professional development — takes initiative to advance own skills and identify and manage development opportunities in area of responsibility.
Security, privacy and ethics — proactively contributes to the implementation of appropriate working practices and culture

Technical Skills

Essential criteria

Windows Server OS, Windows Desktop OS, Office 365, MS Office Desktop, Microsoft Active Directory and Azure AD, Antivirus solutions, Cisco Networking, Cisco Wireless, SolarWinds and others, Service Desk +, VmWare, Firewalls, Mac OS, Microsoft Azure, PowerShell, MS SQL Server, Dell Unity SAN, Microsoft SCCM, Telephony Systems (Cisco or Alcatel), Load Balancers

Desirable criteria

MS IIS, MS Sharepoint, Cloud WAF, “Paas, SaaS, IaaS”, Infrastructure As Code, Mirth Integration Engine, Power Automate, MS Teams forms, SIP & SBC

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

· As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

· The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

· BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

· To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

· If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

· The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

· By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

· Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.