Job summary
- Main area
- Women and Children's
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 33 hours per week (24/7 roster)
- Job ref
- 387-WC5540-MF-A
- Employer
- Bristol NHS Foundation Trust
- Employer type
- NHS
- Site
- Bristol Royal Children's Hospital
- Town
- Bristol
- Salary
- £25,272 pa pro rata
- Salary period
- Yearly
- Closing
- 21/09/2026 23:59
- Interview date
- 29/09/2026
Employer heading
Receptionist/Clerical Officer - Children's ED
Band 2
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
Job overview
The post holder will work within the Bristol NHS Foundation Trust and be responsible for providing a welcoming and efficient service as the patient first point of contact with the Emergency Department. This will include greeting and signposting patients and relatives, processing patients using the Care Flow EPR System and liaising with clinicians and colleagues to facilitate a smooth and timely flow of patients through the department.
The post holder will be required to work 12 hour shifts including evenings, nights, weekends and Bank Holidays and to participate in a 24/7 roster.
The role is responsible for setting high standards of patient care by enacting the Trust's values at all times.
Previous applicants need not apply.
This vacancy may close earlier than advertised, if a sufficient number of applications are received.
Main duties of the job
- To register patients on the Careflow EPR clinical system
- Updating patients demographic details when required.
- Issue Cas Cards for the Clinical staff for triaging patients
- Answer reception telephone and deal with any queries
- With discharged paperwork send out discharge letters to GP and Health Visitors.
- Prep notes for scanning
- Scan notes, upload to clinical system and quality check
- Book appointments for plastics clinic and Consultant review clinics.
The post holder will be required to work 12 hour shifts including evenings, nights, weekends and Bank Holidays and to participate in a 24/7 roster.
Working for our organisation
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person specification
Education and Qualifications
Essential criteria
- Educated to GCSE grade C or above (or equivalent) in English Language and Maths
- ICT Qualification (e.g. EDCL) including Microsoft Packages
Knowledge, Skills, and Abilities
Essential criteria
- Understanding of administrative and reception duties including filing
Experience
Essential criteria
- Previous receptionist experience in a healthcare setting
Desirable criteria
- Previous NHS experience
Personal Qualities
Essential criteria
- Excellent/Professional telephone/reception manner
- Flexible Approach to duties
- Able to work under pressure and to meet deadlines whilst maintaining a high stand of customer service and accuracy
- Proven Organisational Skills
- Confidence to manage difficult conversations with patients, relatives and carers
- Attention to detail
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work independently and part of a team
Applicant requirements
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Graham Archer
- Job title
- CED Reception Supervisor
- Email address
- [email protected]
- Telephone number
- 07923 051100
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