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Job summary

Main area
Radiology Department Bristol Royal Infirmary
Grade
Band 2
Contract
Permanent
Hours
Part time - 22.5 hours per week (Monday, Thursday and Friday 9 AM - 5 PM)
Job ref
387-DT0534-LMH
Employer
Bristol NHS Foundation Trust
Employer type
NHS
Site
Bristol Children's Hospital
Town
Bristol
Salary
£25,272 pa pro rata
Salary period
Yearly
Closing
20/09/2026 23:59

Employer heading

Bristol NHS Foundation Trust logo

Receptionist/Clerical Officer

Band 2

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.


 

Job overview

Radiology provides services for CT, MRI, US, Nuclear Medicine, Plain film, Interventional Radiology and Fluoroscopy.

The Receptionist role is responsible for attending patient on arrival, making nursing staff aware if needed, checking patient details are correct, dealing with many queries face-to-face and over the phone, liaising with transport for patients plus helping patients with queries they have.

Radiology reception hours are between 8am-8pm on Monday-Friday and 8 am-7 pm on Saturday and Sunday. 

You may be asked to work at one of our other sites across the Trust.

 

 

 

Main duties of the job

Interpersonal and communication skills

To liaise with wards, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.

To show a caring and professional approach towards patients and visitors when carrying out reception and appointment duties.

Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.

Planning and coordination

To carry out associated clerical duties, for example maintaining accurate filing systems, receiving post, diary management and scanning patient notes if required.

To keep waiting areas tidy and patient information materials up to date.

To undertake the role’s duties in the case of a major incident in your department (E.g. the ED Major Incident Process).

Attend appropriate meetings as required by the role’s line manager.

 

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston. 

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person specification

Knowledge and Experience

Essential criteria
  • • Clerical/administration experience including reception (E)
  • Confidence to handle difficult conversations with patients, relatives and carers.
  • Excellent communication via telephone and Face to face
  • Good organisational skills
  • Attention to detail
  • Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy

Skills and Abilities

Essential criteria
  • Dealing with the public
  • Trust values: Respectful, Supportive, Innovative, Collaborative
  • Initiative
  • Handling difficult conversations
Desirable criteria
  • NHS experience
  • PAS experience

Qualifications and Training

Essential criteria
  • • Educated to GCSE, grade C or above (or equivalent) in English Language and Maths (E)

Employer certification / accreditation badges

Trust IDDisability Confident - two yearsVeteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareStep into healthMenopause Workplace PledgeDefence Employer Recognition Scheme (ERS) - GoldPride In Veterans

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Documents to download

Apply online now

Further details / informal visits contact

Name
Maxine Francis
Job title
Radiology Admistration Manager
Email address
[email protected]
Telephone number
0117 342 2685

If you have problems applying, contact

Address
People & Transformation Division
North Bristol NHS Trust
Southmead Hospital
BS10 5NB
Telephone
0117 4141151
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