Job summary
- Main area
- Paediatric Medical Specialties
- Grade
- Band 3
- Contract
- Permanent: 22.5
- Hours
- Part time - 22.5 hours per week (Based at City Hospitals in St James Court)
- Job ref
- 387-WC0930-RUH
- Employer
- Bristol NHS Foundation Trust
- Employer type
- NHS
- Site
- Bristol Royal Hospital for Children
- Town
- Bristol
- Salary
- £25,760 - £27,476 pa pro rata
- Salary period
- Yearly
- Closing
- 29/09/2026 23:59
- Interview date
- 13/10/2026
Employer heading
Outpatient Clinic Coordinator
Band 3
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
Job overview
The post-holder will manage appointments and booking activities across the Division of Women’s and Children’s Services, primarily for the Children and Young People’s Gender Service South West (CYP GS), but providing cover for Psychological Health Services and Paediatric Medical Specialties.
Working closely with the Assistant Performance and Operations Manager, the post-holder will contribute to the delivery of efficient services in the Children’s Hospital through their expertise in waiting list management and communication with patients and staff.
The post-holder will contribute to the delivery of challenging performance targets through effective communication and liaison with clinical and administrative staff across the Bristol Royal Hospital for Children on a day-to-day basis.
*Please be aware we may close this advert early due to high volumes of applications - thank you*
Main duties of the job
Communication:
· To support the triaging of referrals by liaising with key clinical staff
· Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
· To act as a point of contact for queries from clinical and non-clinical staff
· Liaise with clinical and non-clinical teams across the division via telephone and email
· Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
· Communicate changes to clinics and appointments to patients as instructed, often at short notice
Patient Care:
· Managing Waiting Lists, ensuring patients are booked in turn according to clinical priority
· To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner.
Organising and Planning:
· Implement the policy for patients who do not attend (DNA) their appointment
· To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager
· Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
Working for our organisation
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Knowledge and Experience
Essential criteria
- Clerical/administrative experience, including filing and/or reception
- Experience of dealing with the public, both on the telephone and in person
Desirable criteria
- Previous NHS experience
- Experience of using a Patient Administration System
- Awareness of the Cass Review into Gender Identity Services for Children
Qualifications and Training
Essential criteria
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Business and Administration Level 3 NVQ or equivalent experience
Skills and Abilities
Essential criteria
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
- Ability to work effectively in a busy team, adjust to change and motivate others
- Ability to work on your own, using your own initiative, if required
- Confidence to handle difficult conversations with patients, relatives and carers
- Effective organisational skills
- Good IT skills including Microsoft packages
- Attention to detail
Desirable criteria
- Working knowledge of outpatient policies and procedures
Aptitudes
Essential criteria
- Respectful of and supportive to colleagues
- Pride in the quality and accuracy of work and attention to detail
- Willingness to undertake training and develop additional skills
- Co-operative, helpful and flexible attitude to work
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Charlie Quick
- Job title
- Assistant Performance and Operations Manager
- Email address
- [email protected]
- Additional information
Please contact [email protected] for informal discussions.
List jobs with Bristol NHS Foundation Trust in Administrative Services or all sectors