Job overview

To support the Healthy Family Team in delivering the 0-19 Agenda for local children, young people and families. Managing incoming and outgoing information and advice via the telephone system and texting services, and utilising SystmOne for recording information. 

Main duties of the job

The post holder will perform all functions and tasks as required for the advice line team.

The Practitioner will take responsibility for the daily information flow via the telephone, Chat Health and Parnetline, including use of SystmOne and Communications Annexe.

Provision of managerial supervision for Band 4 members of the team, support other members of the team with advice and or instruction as required.

The post holder is responsible for the smooth transition of information from families and others to the Healthy Family Team.

The team will be working proactively using a partnership approach to promote health and contribute to tackling health inequalities within the level of competencies required for the post.

A key aspect of the role is to work flexibly to meet the needs of the service as required.

Working for our organisation

#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons. 

We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health. 

We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity. 

The health and wellbeing of colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling service, supported by a dedicated Health and Wellbeing team. 

The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment.