Job summary
- Main area
- Specialised Services Patient Safety
- Grade
- Band 4
- Contract
- Permanent
- Hours
- Part time - 27 hours per week (Rolling 2 week rota - 3 day week & 4 day week)
- Job ref
- 387-SPS4152-MF-A
- Employer
- Bristol NHS Foundation Trust
- Employer type
- NHS
- Site
- Bristol Heart Institute, Level 7 Management Offices
- Town
- Bristol
- Salary
- £28,392 - £31,157 per annum, pro rata
- Salary period
- Yearly
- Closing
- 08/10/2026 23:59
Employer heading
Patient Safety & Experience Co-Ordinator
Band 4
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
Job overview
As Patient Safety and Experience Co-Ordinator for the Division of Specialised Services, you will co-ordinate and support with all aspects of patient safety, incident management and complaints. The post holder will work in a small but dynamic team in a varied and fast paced environment.
The successful candidate will provide a comprehensive, professional and effective co-ordinator/administrative support across the division which includes the Bristol Heart Institute and the Bristol Haematology and Oncology Centre.
The post holder will be an integral member of the team and will be expected to be proactive and take initiative individually, and as part of a team. Key working relationships will include Senior Managers, Quality and Patient Safety Leads, the PALS and complaints team and other members of the divisional multidisciplinary team.
Main duties of the job
- Support the management and triage of patient safety incidents, ensuring accurate recording, monitoring and escalation where appropriate.
- Coordinate complaints, concerns and patient feedback processes, supporting investigations and ensuring learning is captured and shared.
- Act as a point of contact for patients, relatives, carers and staff, providing professional, compassionate and timely communication.
- Organise, support and present at meetings, including preparing agendas, collating papers, taking minutes and monitoring actions.
- Produce and maintain patient safety, patient experience and governance reports.
- Maintain accurate records including Datix, Careflow, Microsoft Office and patient feedback platforms.
- Prepare, proofread and quality-check reports, correspondence, complaint responses and governance documentation.
- Support quality improvement, service development and the implementation of departmental procedures and processes.
- Promote organisational learning through the management of learning-from-excellence and positive practice reporting systems.
- Analyse information, identify issues, exercise judgement and escalate risks or concerns appropriately.
- Provide general administrative and resource management support to ensure the efficient operation of the team
- Demonstrate professionalism, empathy and emotional resilience when managing sensitive or distressing incidents and complaints.
Working for our organisation
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person specification
Knowledge & Experience
Essential criteria
- Clerical/administrative experience/Secretarial
- Using Datix reporting system
- Previous NHS experience
- Ability to work effectively in a busy team, adjust to change and motivate others
- Confidence to handle difficult conversations with patients, relatives and carers
- Good IT skills including Microsoft packages
- Ability to deal with non-routine issues on own initiative
- Experience of dealing with the public, both on the telephone and in person
- Knowledge of NHS policies and/or procedures
Desirable criteria
- Understanding of specialist medical terminology
- Demonstrate experience in handling sensitive and confidential information
Education & Qualifications
Essential criteria
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
- Completed Patient Safety Kalidus Training
- All essential training is kept up to date
Desirable criteria
- Qualified in word processing or audio typing (or equivalent)
- Business and Administration Level 3 NVQ or equivalent experience
- Awarness/ have completed Duty of Candour Kalidus training
Personal Qualities
Essential criteria
- Effective and polite manner when dealing with people, both face to face and on the phone
- Able to work under pressure and meet deadlines whilst maintaining a high standard of Accuracy
- Effective organisational skills
- Attention to detail
- Able to work autonomously and as a team, make decisions within role responsibilities
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Gemma Jones
- Job title
- Quality & Patient Safety Lead
- Email address
- [email protected]
- Telephone number
- 01173426671
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