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Job summary

Main area
Ward Clerk
Grade
Band 2
Contract
Fixed term: 12 months (Covering long term Sick)
Hours
Full time - 37.5 hours per week
Job ref
387-WC0592-RUH
Employer
Bristol NHS Foundation Trust
Employer type
NHS
Site
Bristol Royal Hospital for Children
Town
Bristol
Salary
£25,272 pa pro rata
Salary period
Yearly
Closing
08/10/2026 23:59

Employer heading

Bristol NHS Foundation Trust logo

Paediatric Float Ward Clerk

Band 2

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

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Job overview

We are looking to recruit a full-time float Ward Clerk (37.5 Hours p/w - Monday to Friday. 08:00 – 16:00 TBC) on a fixed-term contract of 12 months. The role of the Float Ward Clerk is vital to the BRHC as you will play an important role in ensuring high standards of administrative governance on a variety of our busy inpatient wards.

Responsibilities will include acting as the patient’s first point of contact on the ward(s), greeting and signposting patients and relatives, processing patients using CareFlow, liaising with colleagues to facilitate a smooth and timely stay with the hospital, and sending out patient information.

 To liaise with patients, clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary.

 

Main duties of the job

  • To show a caring and professional approach towards patients and visitors when carrying out all duties.
  • Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate.
  • To check and update patient details on arrival to the hospital, retrieving data from a number of internal and external sources to ensure real time patient flow data is kept across the Trust.
  • Be responsible for the accurate entry of data to computerised databases, using all computer systems relevant to the role.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.  

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.  

 Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge. 

Detailed job description and main responsibilities

For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.

Person specification

Education & Qualification

Desirable criteria
  • GCSE (or equivalent) Preferably Maths and English

Knowledge, Skills & Abilities

Desirable criteria
  • • Experience using hospital-based IT systems (D)
  • Clerical/administration experience – preferably including reception work (D)
  • Experience of using Careflow (D)

Experience

Desirable criteria
  • Previous experience of customer-facing work in a healthcare or public setting (D)
  • Previous NHS experience (D)
  • Experience using Microsoft Office (E)
  • Experience using hospital-based IT systems (D)
  • Clerical/administration experience – preferably including reception work (D)
  • Experience of using Careflow (D)

Personal Qualities

Essential criteria
  • Flexible approach to duties (E)
  • Attention to detail (E)
  • Ability to work within a team (E)
  • Ability to work independently (E)
  • Honesty (E)
Desirable criteria
  • Able to communicate clearly and act quickly in emergency (D)

Employer certification / accreditation badges

Trust IDDisability Confident - two yearsVeteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareStep into healthMenopause Workplace PledgeDefence Employer Recognition Scheme (ERS) - GoldPride In Veterans

Applicant requirements

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Doug Jewell
Job title
Clinical Site Team Support Manager
Email address
[email protected]
Telephone number
0117 342 8445
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