Job summary
- Main area
- Primary Care Dental Service
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 22.5 hours per week (To be covered equally over 3 days)
- Job ref
- 387-S6123-CCC
- Employer
- Bristol NHS Foundation Trust
- Employer type
- NHS
- Site
- Bristol Dental Hospital
- Town
- Bristol, Bath, Weston
- Salary
- £25,760 - £27,476 per annum
- Salary period
- Yearly
- Closing
- 18/10/2026 23:59
Employer heading
Float Clinic Co-ordinator
Band 3
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
Job overview
An exciting opportunity has arisen for an enthusiastic and highly organised Band 3 Clinic Co-ordinator (Float) to join the Primary Care Dental Service (PCDS).
The Clinic Co-ordinator plays a key role in supporting the effective operation of community dental services, coordinating outpatient and domiciliary clinics, managing appointments and waiting lists, and providing high-quality administrative and reception support. Working closely with clinicians, patients, carers and partner organisations, you will help ensure an excellent patient experience and efficient service delivery across multiple community dental sites.
This is a float role supporting services across Bristol, Bath and Weston. The successful candidate will be required to work flexibly across multiple locations and must be able to travel independently between sites during the working day to meet service needs.
Main duties of the job
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Coordinate clinics, patient appointments and waiting lists across multiple sites.
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Organise domiciliary appointments and associated support requirements.
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Act as a key point of contact for patients, carers, clinicians and external agencies.
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Manage patient enquiries by telephone, email, letter and face to face.
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Maintain accurate patient records and administrative systems.
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Support service continuity by providing flexible cover across community dental locations.
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Participate in service improvement, audit and quality initiatives.
Working for our organisation
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
Please see attached documents.
Person specification
Qualifications
Essential criteria
- GCSE English and Maths (or equivalent).
- Educated to NVQ Level 3 or equivalent experience
Desirable criteria
- Customer service qualification
Experience
Essential criteria
- Experience of working in an administrative or customer service role
- Experience of managing competing priorities and working to deadlines
- Experience of dealing with the public by telephone and face-to-face
- Experience of using computerised systems and Microsoft Office applications.
- Experience of maintaining accurate records and databases
Desirable criteria
- NHS, healthcare, dental or clinical administration experience
- Experience of using patient administration systems or electronic patient record systems.
- Experience of appointment booking and waiting list management
Knowledge and Skills
Essential criteria
- Excellent verbal and written communication skills
- Strong organisational and time management skills
- Ability to work independently and use initiative
- Ability to work effectively as part of a team.
- Good attention to detail and accuracy
- Ability to handle sensitive and confidential information appropriately.
- Ability to prioritise workload in a busy environment.
- Excellent customer care skills
Desirable criteria
- Understanding of NHS confidentiality and information governance requirements
- Understanding of patient pathways and waiting list processes
Other Requirements
Essential criteria
- Ability to travel independently between sites across Bristol, Bath and Weston during the working day.
- Willingness to work across multiple locations as required by the service.
Desirable criteria
- Experience of working across multiple sites or services.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Nikki Goodway
- Job title
- Admin Manager
- Email address
- [email protected]
- Telephone number
- 07876 138688
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