Job vacancy: Clinic Co-ordinator, Bristol NHS Foundation Trust, Bristol

Job summary

Main area: Ophthalmology
Grade: Band 3
Contract: Permanent
Hours: Full time - 37.5 hours per week (5 days a week)
Job ref: 387-S4349-LMG

Employer: Bristol NHS Foundation Trust
Employer type: NHS
Site: Bristol Eye Hospital
Town: Bristol
Salary: £25,760 - £27,476 pro rata
Salary period: Yearly
Closing: 27/10/2026 23:59

Clinic Co-ordinator

Band 3

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1^st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.

Detailed job description and main responsibilities

Appointment Booking and Scheduling

· Booking new and follow-up patient appointments.

· Managing clinic templates and appointment slots.

· Rescheduling, cancelling, and rearranging appointments as required via the phone

· Ensuring urgent patients are booked within appropriate timescales.

Patient Administration

· Registering patients on the Patient Administration System (PAS).

· Updating patient demographics and contact details.

· Processing referrals and ensuring accurate patient records.

· Preparing clinic lists and checking appointments are correctly allocated.

Person specification

Qualifications

Essential criteria

GCSE Grade C/4 or equivalent in English and Maths.
Previous administrative or customer service experience.
Excellent communication and interpersonal skills.
Good organisational and time-management skills.
Ability to prioritise workload and meet deadlines.
Competent IT skills, including Microsoft Office applications.
Attention to detail and accuracy in data entry.
Ability to work independently and as part of a team.

Desirable criteria

Previous NHS administration experience.
Knowledge of Patient Administration Systems (PAS), EPR, and NHS e-Referral Service (eRS).
Knowledge of outpatient processes and healthcare administration.
Experience working within an Ophthalmology service.

We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.

· As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application to ensure we’re meeting our pledge.

· The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support - developing exceptional people for exceptional careers.

· BFT is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults.

· To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at Interview.

· If you require sponsorship for a visa to work in the UK, to avoid disappointment, please check to ensure you are eligible under the UKVI points based system.

· The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

· By applying for this post, you are agreeing to Bristol NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.

· Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e-mails and we will never ask you for any payments.

IMPORTANT:

Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.

Due to the high number of applications that are received for some posts we may close this vacancy before the advertised closing date. Therefore, please apply for this post as soon as you can, if you are interested and you meet the requirements of the Person Specification

Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.

As a guide interviews should usually take place within 3 weeks of the closing date.

When providing employment reference details, please provide correct work-related email addresses so references can be sought promptly when we are looking to progress your application. Your referee must all be known to you in a line manager or professional lead capacity.

Mindful employer. Being positive about mental health.

Defence Employer Recognition Scheme (ERS) - Gold

Documents to download

Apply online now

Further details / informal visits contact

Name: Teresa Naish
Job title: APOM
Email address: [email protected]

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