Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent: Full time and part time available
- Hours
- Full time
- Part time
- Flexible working
- Job ref
- 448-CCYP-8371360
- Employer
- East of England Community Health and Care NHS Trust (Cambridgeshire)
- Employer type
- NHS
- Site
- The Oak Tree Centre
- Town
- Huntingdon
- Salary
- £25,760 - £27,476 per annum, pro-rata
- Salary period
- Yearly
- Closing
- 05/11/2026 23:59
- Interview date
- 16/11/2026
Employer heading
MHST Administrative Assistant
Band 3
East of England Community Health and Care NHS Trust delivers expert healthcare in people’s homes, community hospitals and local settings across the East of England.
Our nurses, therapists, clinicians, support teams and partners work together to provide coordinated care that supports independence, recovery and wellbeing. We believe people are best cared for close to home, in the communities where they live and belong.
By combining professional expertise with strong local relationships, we help people stay well, feel supported and access the right care at the right time. Expert healthcare, close to home, trusted by our communities.
Different ideas, experiences and backgrounds make us stronger and more creative and applications from all walks of life are welcomed. Our processes ensure that all applicants are treated fairly at every stage of the recruitment process.
East of England Community Health and Care NHS Trust is committed to creating a modern and inclusive work environment. We actively promote flexible working opportunities where possible to meet the needs and wishes of our workforce and maintain and improve their wellbeing. We also offer flexible working patterns and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Before applying for this vacancy, please make sure you’re familiar with ongoing GOV.uk sponsorship eligibility criteria which will impact the organisations ability to provide sponsorship, whether this is currently or in the future.
Please note, our selection processes are in place to ensure we recruit candidates with the right values and skills. Please be advised that the use of AI in applications is monitored. We remain watchful of candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills.
Please note all new starters will be subject to a 6 month probationary period.
Job overview
Would you like to be part of an exciting, dynamic and expanding children’s mental health service, in an ‘Outstanding’ rated NHS Trust?
We are offering a great opportunity for experienced administrators to join our Huntingdon and Peterborough Mental Health Support Teams (MHST).
There are two posts; one full-time post (job sharing considered) based at the The Oak Tree Centre in Huntingdon and one part-time post (0.5 WTE) based at Hampton, Peterborough. The roles can be a blend of office-based and remote working, with a minimum of one day in the office per week. There will be a requirement to attend the office to complete any ad-hoc duties, sometimes at short notice.
There can be some flexibility with working hours. For remote working, all necessary IT equipment will be provided to support this.
The post holders will also be working alongside our growing administration team to develop new processes and be involved in developing new ways of providing information and support for children and young people. This is an exciting opportunity to be a part of growing, innovative service.
The ideal candidate will be an organised and experienced administrator with the ability to work within a fast-paced team environment. Strong communication skills are essential.
If you feel you have the skills and experience for this post we would love to hear from you!
Should we receive a high number of applications, we reserve the right to close this vacancy at any point after 29th October 2026
Main duties of the job
The Mental Health Support Team Administrator is required to:
Demonstrate excellent IT skills across Microsoft Office applications and attention to detail
Prioritise their own workload and be organised to meet deadlines and the needs of their team and the wider service
Work on their own initiative and demonstrate a willingness to help others as a key member of the team. Therefore, the ability to demonstrate empathy and respect for others, build effective relationships, and have a flexible approach to work is essential
Demonstrate excellent verbal and written communication skills, with a friendly and professional manner
Fully understand and work in a manner that recognises the importance of confidentiality and the sensitive nature of the information that is being stored or shared.
Please see Job Description and Person Specification for full details of the role.
Working for our organisation
Rated ‘Outstanding’ by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.
There’s one reason why our services are outstanding – and that’s our amazing staff who, for the seventh year running, rated us incredibly highly in the national staff survey.
If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.
Please be aware that East of England Community Health and Care NHS Trust will never ask applicants to pay fees at any stage of the recruitment process, including job applications, sponsorship arrangements, or employment offers. All recruitment communications and job applications should only be made through our official careers website and published contact details.
If you receive a suspicious job offer or recruitment-related communication, do not make any payments, share personal information, or provide identity documents. We encourage you to report the matter to your local police or relevant law enforcement agency. Any concerns relating to potential recruitment fraud should also be reported to our Local Counter Fraud Specialist (LCFS) as soon as possible.
Detailed job description and main responsibilities
Job Purpose:
Provide administrative support for our new Huntingdon Mental Health Support Teams launching in January 2027. This post holder will be vital in the setup and running of this new service and our existing Peterborough Mental Health Support Teams
The Peterborough post holder will work alongside the existing administrators within the Peterborough teams
Support the clinical team in the referral process
Support the team in arranging and managing referrals and appointments
Provide the administration around letters and other administrative duties necessary for the running of the team
Main Duties and Responsibilities
To provide the administrative support for the MHST, including taking minutes, writing letters, booking rooms, organising meetings and organising the team.
To support with recording and monitoring the team’s governance data.
Support and manage the patient referral process for the team.
To use electronic patient management system (SystmOne) to register, process, check, update and discharge patients.
To type appointment letters and send clinical letters and discharge letters.
To maintain and update accurate patient records in accordance with standard operating procedures including scanning, filing, and typing.
Respond to all queries, correspondence and issues within the team.
Prioritise and manage own workload.
Implement processes and practices to ensure best practice within the new team.
To ensure that all contact details are kept up to date.
To produce information and data relating to the services relating to this department, as required.
To support with recruitment of new team members.
Communication
Ensure that all information is disseminated to staff as appropriate.
Ensure clear and effective liaison with other agencies, e.g. Education, Social Services, Police, etc.
Maintain links with other relevant administration staff to ensure support network and common systems of working are developed and when necessary, demonstrate/assist less experienced colleagues with tasks.
To answer queries from other professionals outside of the team.
To ensure effective communication between the MHST using various mediums such as email and phone calls.
To assist with day-to-day queries into department.
To provide data and information for reports as required.
To provide narrative or description to data as required.
To fully understand and work in a manner that recognises the importance of confidentiality and the sensitive nature of the information that is being stored or shared.
Contribute to EEC internal communication strategies ensuring effective two-way communication and engagement within the organisation.
Contribute to EEC external communication strategies to raise awareness and promote the reputation of EEC services.
Budgetary Responsibility
Order specialist equipment and consumable for services as required.
Receipt goods as required.
Liaise with central procurement team for routine orders.
Monitor use of consumables within own area and identify areas of saving and make changes as required.
People Management
To demonstrate to and train staff within the remit of your tasks.
Raise any performance issues or concerns to your line manager.
To support staff undergoing induction within your department.
To participate in supervision to ensure work is to an excellent standard.
Maintaining own professional development and requirement to take part in appraisal and KSF process.
Clinical and Practice Governance
Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.
Any data that is taken/shared as part of a phone call or transported, faxed, or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.
The post holder must adhere to the Trust risk assessment and risk management processes.
The post holder must adhere to infection control policies and procedures.
Undertake mandatory training and any other training relevant to the role as required by East of England Community Health and Care NHS Trust.
The post holder must participate in clinical and safeguarding audits as required.
The post holder is required to participate in relevant emergency preparedness process for their team.
Person specification
Experience
Essential criteria
- Experience within an administrative role
- Experience of using Microsoft Office programmes such as Word, Outlook and Excel
- Experience in a public facing administrative role
Desirable criteria
- Experience of working as an administrator within an NHS environment
- Experience of using SystmOne
- Experience of using Health Roster
Knowledge & Skills
Essential criteria
- Excellent communication and interpersonal skills
- Effectively prioritises and co-ordinates own work
- Ability to work with the general public
- Ability to confidently use Microsoft Office packages such as Word, Outlook, Excel and Teams.
- Ability to work as part of a team
- Ability to use initiative without close supervision
- Accurate typing skills
- Ability to work to written processes
Desirable criteria
- Familiarity with the use of SystmOne computer system and adding notes to patient records
Qualifications & Training
Essential criteria
- NVQ level 3 or equivalent relevant experience
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Carly Milne
- Job title
- EHWS Administration Lead
- Email address
- [email protected]
- Additional information
Please note that I work Monday to Thursday's so queries sent on a Friday will not be seen until the following Monday.
List jobs with East of England Community Health and Care NHS Trust (Cambridgeshire) in Administrative Services or all sectors