Job summary
- Main area
- Digital - Technology Services
- Grade
- Band 5
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 387-TS0668-MF-A
- Employer
- Bristol NHS Foundation Trust
- Employer type
- NHS
- Site
- Digital HQ
- Town
- Bristol
- Salary
- £32,073 - £39,043 pa
- Salary period
- Yearly
- Closing
- 30/10/2026 23:59
Employer heading
Level 2 Support Engineer Practitioner
Band 5
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
Job overview
Digital Services | City, Weston & Southmead
Join our Digital Services team and help support the technology that enables excellent patient care across our Trust. You'll provide 2nd line technical support for desktops, laptops, mobile devices, Microsoft 365 and clinical-facing technologies, while helping deliver key digital projects and cyber security initiatives.
This is an exciting opportunity to work with a wide range of technologies including Microsoft 365, Azure, Active Directory and mobile device management platforms. You'll troubleshoot complex issues, support users across multiple sites and take part in an on-call rota.
Why join us?
- Be part of a large and ambitious NHS Digital Services team.
- Work with modern technologies and enterprise-scale systems.
- Support major transformation programmes across Bristol, Weston and North Bristol.
- Exciting projects underway, including:
- Migration to a single shared domain across our organisations.
- Expansion of Digital Services to provide GP IT support across Bristol.
- Ongoing cyber security and infrastructure modernisation programmes.
We're looking for someone with strong desktop support experience, excellent troubleshooting skills, a customer-focused approach and a full UK driving licence.
If you're passionate about technology and want to make a real difference to healthcare, we'd love to hear from you.
Main duties of the job
Provide 2nd line technical support across desktops, laptops, tablets, smartphones, telephony and peripheral devices within a complex NHS environment. Diagnose and resolve hardware, software, network and cyber security issues, escalating where required. Install, configure and support Windows, iOS, Android and Microsoft 365 platforms, while administering systems including Active Directory, Azure, MECM and mobile device management solutions. Support LAN/WAN networks, wireless connectivity, audiovisual and video conferencing systems, and specialist clinical technologies. Contribute to projects involving device deployments, moves, upgrades and system changes. Maintain asset registers, licensing compliance, technical documentation, knowledge bases and standard operating procedures. Promote cyber security best practice through secure configurations, patch management, threat response and compliance with NHS and organisational standards. Operate within ITIL processes for incident, problem, change and configuration management, meeting agreed service levels and quality standards. Provide excellent customer service, communicate effectively with technical and non-technical users, mentor colleagues and collaborate with internal teams, suppliers and stakeholders to deliver reliable digital services and continuous service improvement.
Working for our organisation
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
For a more detailed job description and main responsibilities, please refer to the job description document attached to this vacancy.
Person specification
Education / Training / Qualifications
Essential criteria
- Educated to A level standard or equivalent
Desirable criteria
- Ideally educated to degree level or holds a relevant IT professional qualification or has IT experience in a technical service delivery and support environment
- Microsoft Certified: Modern Desktop Administrator Associate
- ITIL Practitioner
- Industry standard service qualification or knowledge (e.g., ITIL: incident, knowledge, problem, change management)
Work Experience
Essential criteria
- Experience in a desktop support environment
- Experience acting as technical lead on minor works/projects, coordinating resources and timelines – (Interview, Essential) • Experience handling technical
Desirable criteria
- Experience handling technical support and project delivery duties, including complex problem-solving
- Experience of working within an ITIL-based environment
- Service Desk experience
- Experience using DEP/VPP
Knowledge and Experience
Essential criteria
- Sound knowledge of Windows operating systems and M365 applications
- Experience supporting iOS and Android devices
- Demonstrable hardware fault finding/resolution ability for desktop computer equipment, peripherals, and mobile devices
- Advanced technical expertise across IT infrastructure software, hardware, databases, operating systems, LANs, desktop devices, and mobile technologies
- Proven track record in provision of excellent customer service in a busy environment
Desirable criteria
- In-depth knowledge of iOS
Skills and Abilities
Essential criteria
- Valid UK driving license
- Able to meet departmental performance and quality standards (SLAs, KPIs, ticket management, service etiquette)
- Ability to accurately capture, categorise, prioritise, and record incidents and requests
- Expert technical knowledge in supporting, installing, configuring, and resolving issues across systems, infrastructure, desktop, and mobile technologies
- Sufficient technical skills to cover 1st line support requirements
Desirable criteria
- Skilled in technical questioning, triaging, and resolving complex issues
- Experienced in managing repeat incidents and identifying root causes
- Able to work independently, identify root causes, implement fixes, test, and present solutions
Documents to download
Further details / informal visits contact
- Name
- Paul Grffiths
- Job title
- Level 2 Support Manager
- Email address
- [email protected]
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