Job overview

Responsible for the operational, strategic delivery and management of the Facilities team providing a range of services including, Catering, Domestic Services, Portering, Telephony, Post, Waste management, Patient Transport, Medical Courier, Security and car park management (including Trust ID Badge/ Site Access System), Linen/ laundry and Pest control. Also responsible for lone workers systems across the Trust.

The Head of Facilities and Security Management works very closely with the Head of Estates to ensure that all the buildings are maintained appropriately, and contractors are fulfilling their specification. 

Perform a wide range of duties designed to protect the safety and welfare of staff, agency workers, patients and visitors to the Trust. This function includes health and safety, fire safety and security management. In conjunction with the fire safety officer, this role involves fire marshalling and fire team management to ensure that the Trust is legally compliant with all relevant safety, security and fire safety legislation and in doing so provides assurance to the Trust Executive management team.

Main duties of the job

Responsible for a team of people covering all aspects of Facilities and Security Management. To undertake the role of professional and expert technical advisor for Facilities in line with the necessary policies and procedures and national guidelines.

Responsibility for leading and line managing the facilities manager, chefs, catering assistants, and secretary/ administrators within the service. 

Responsible for performance management of Facilities management and safety functions against agreed objectives and quality measures

Set clear objectives and monitor progress on a regular basis offering support and guidance where necessary for the department.

Support the Director of Estates and Facilities develop long-term strategic Facilities operational plans. 

Accountable for the provision of a multi-disciplinary Facilities service providing services to the Trust.

Responsible for implementing and maintaining the paging systems and bleep devices. Manage staff grievances and disciplinary issues. Manage staff sickness absence, performance management, probationary periods. Organise and undertake recruitment and selection of staff.

undertake annual appraisals for direct reports and ensure that the department is compliance with its annual appraisal target.

Hold monthly Staff team Forums to improve staff well-being/ satisfaction and address any issues highlighted by Facilities staff members.

Manage annual mandatory training to ensure compliance

Working for our organisation

Rated GOOD overall with outstanding care by the CQC.  A specialist NHS hospital providing life-changing reconstructive surgery, burns care and rehabilitation services across the South of England and beyond.

We specialise in conditions of the eyes (corneoplastics), hands, head and neck cancer and skin cancer, reconstructive breast surgery, maxillofacial surgery and prosthetics, providing regional and national services in these areas of clinical expertise. Our world-leading clinical teams also treat more common conditions of the eyes, hands, skin, and teeth for the people of East Grinstead and the surrounding areas. In addition, QVH provides a minor injuries unit, expert therapies, a sleep service, and a growing portfolio of community-based services. Patients consistently rate QVH amongst the top hospitals in the country for quality of care. 

Our success is underpinned by the skills and enthusiasm of our staff and a strong culture of partnership. We are fully committed to training and development of the workforce with support for continuing education and learning.