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Job summary

Main area
Radiology
Grade
Band 3
Contract
Permanent: Monday - Friday 9:00 AM - 5 PM
Hours
Full time - 37.5 hours per week (5 days a week)
Job ref
387-DT3995-LMH
Employer
Bristol NHS Foundation Trust
Employer type
NHS
Site
St Michael's Hospital
Town
Bristol
Salary
£25,760 - £27,476 pa
Salary period
Yearly
Closing
08/11/2026 23:59

Employer heading

Bristol NHS Foundation Trust logo

Radiology Clinic Co-ordinator

Band 3

North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.

Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.

We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.


 

Job overview

To monitor and manage active and backlog waiting list data, contact patients via telephone, the Reception desk and Trust systems.   ensure appointments are arranged appropriately, support referral management and act as a first point of contact for staff queries and patient complaints. The post holder works 37.5 hours Monday to Friday within the Radiology Service.

Main duties of the job

·         Liaise with clinical and non-clinical staff.

·         Act as first point of contact for queries.

·         Escalate complaints, capacity issues and patient concerns appropriately.

·         To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in an empathetic manner.

Working for our organisation

Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.  

With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.  

 Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge. 

Detailed job description and main responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person specification

Experience

Essential criteria
  • Clerical/Administrative experience
  • Dealing with the public
  • Trust values: Supportive, Respectful, Innovative, Collaborative
Desirable criteria
  • NHS experience
  • PAS experience

Qualifications

Essential criteria
  • Business and Administration NVQ Level 3 or equivalent experience.

Knowledge, skills and abilities

Essential criteria
  • Excellent communication and interpersonal skills.
  • Good organisational and time-management skills.
  • Competent IT skills, including Microsoft Office applications.
  • Attention to detail and accuracy in data entry.
  • Ability to work under pressure

Employer certification / accreditation badges

Trust IDDisability Confident - two yearsVeteran AwareApprenticeships logoNo smoking policyAge positiveCare quality commission - GoodMindful employer.  Being positive about mental health.Disability confident employerNHS Pastoral CareStep into healthMenopause Workplace PledgeDefence Employer Recognition Scheme (ERS) - GoldPride In Veterans

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.

Documents to download

Apply online now

Further details / informal visits contact

Name
Maxine Francis
Job title
Radiology Admistration Manager
Email address
[email protected]
Telephone number
0117 342 26850

If you have problems applying, contact

Address
People & Transformation Division
North Bristol NHS Trust
Southmead Hospital
BS10 5NB
Telephone
0117 4141151
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