Detailed job description and main responsibilities

Main Duties and Responsibilities 

Work with the Service Manager to develop and deliver the EHWP Specification and Key Performance Indicators. 

To work with the Service Manager in the design of new initiatives and projects, including research and pilots. 

Lead and coordinate, planning and implementation of a defined programme of service development and transformation work in line with organisational and service priorities. 

Oversee the development and establishment of the new MHST teams within the Cambridgeshire area

To be responsible for the delivery of identified work packages / work streams (e.g. training).

To prepare and deliver regular progress reports. 

To effectively line manage staff and support the induction of new members of the team.

Provide visible leadership and support staff throughout periods of service transformation and organisational change. 

Develop and implement plans to support staff affected by service redesign and transition arrangements 

Ensure clear, timely and sensitive communication with staff regarding service developments, future workforce arrangements and organisational decisions

Support staff wellbeing, engagement and retention, recognising and responding to the impact of change on individuals. 

Provide supervision, identify training, development and career progression opportunities to support staff in preparing for future roles and service opportunities. 

Foster a positive team culture, maintaining morale, motivation and performance during periods of uncertainty and change. 

Ensure that the formal route for referring children and young people to ‘Getting Help’ and ‘Getting More Help’ is effective and does not cause unnecessary delays in the pathway; communication and information sharing mechanisms are in place, and that working collaboratively with all relevant agencies (health, social care, locality teams, education and voluntary) creates smooth progression for children, young people and their families / carers.

Ensure that needs-led, evidence-based interventions provided to children, young people and their families / carers and, where relevant, other services, support local and national priorities, policies and relevant clinical guidelines.

Work collaboratively with all relevant agencies to ensure that the services for children and young people with emotional health and wellbeing needs are coordinated and address their individual needs, providing a holistic approach.

Ensure the ‘voice of the child/young person’ is pivotal in all aspects of clinical practice and development. 

Communication 

Develop and maintain strong and effective relationships with the EHWS staff, senior managers and other key stakeholders. 

Report and present information in a variety of different formats, tailored to meet the needs and expectations of different audiences. 

Complete investigations and investigate complaints.

Maintain excellent relationships with stakeholders and partner organisations 

Establish effective working relationships so that the emotional health and wellbeing of children and young people is promoted.

Effective communication on complex issues to a wide range of audiences, including senior management level and children, young people and families.

Responsible for the implementation of the delegated actions from service plans, through effective communication and briefings to staff and other stakeholders.

Budgetary Responsibility 

The post holder will be required to authorise mileage and expenses for those whom they line manage

People Management

Responsible for day-to-day supervision and management of staff within the EHWP Team (e.g. responsibility for: grievance, disciplinary, appraisal, appointing panel member at recruitment, reviewing work performance and progress, work allocation and checking)

Development of staff

Maintaining own professional development and requirement to take part in appraisal and Knowledge and Skills Framework (KSF) process

To implement Trust HR policies and procedures as and when appropriate, as well as maintain staff systems such as expenses/sickness.

Research & Development Activity 

To utilise theory, evidence-based literature and research to support evidence-based practice in individual work and work with other team members.

Participate in clinical and other audits as required.

Ensure that management information is readily accessible and regularly used for service improvement. 

The post holder will continually employ the use of evaluation of impact measures contributing to quarterly reviews of service, increase prevention, early intervention and access to effective support.

Clinical and Practice Governance

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of GDPR

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.   

The post holder must adhere to the Trust risk assessment and risk management processes

The post holder must adhere to infection control policies and procedures

It is a condition of your employment that you are currently registered with a professional body and it is your responsibility to maintain your professional registration.

Undertake mandatory training and any other training relevant to the role as required by EEC NHS Trust. 

The post holder must participate in clinical and safeguarding audits as required

Participate in clinical supervision on a regular basis 

The post holder is required to participate in relevant emergency preparedness process for their team.

Ensure that professionals are supported in guiding children, young people and their parents/carers to the resources available to meet their needs. 

Enable appropriate advice, signposting and support with intervention to be provided to children and young to reduce inappropriate referral and waiting and that the recommendation is based on best evidence-based practice

Work with practitioners from a wide range of disciplines in order to upskill, develop confidence and build capacity in supporting children and young people with emotional health issues. 

Enhance staff confidence in managing difficulties appropriately within respective settings via training, consultation and support.

Ensure that any additional vulnerability or inequality suffered by children and young people (e.g. learning disability, victim of child sexual exploitation, children looked after) is properly considered when identifying appropriate interventions with locality professionals.

Work collaboratively with other agencies in the health and social care system to ensure regular case reviews to ensure effective progress through the care pathway.

Ensure that children and young people’s physical health and social needs are considered alongside their emotional health needs.

To be accountable to the Service Manager for the direct delivery of an effective EHWP Team

Keep up to date with your Continuing Professional Development (CPD), complete your annual appraisal and support your colleagues in their CPD and appraisal needs.

Participate in clinical and management supervision as per Trust policy. 

Ensure appropriate recording of meetings, supervision and maintenance of clinical records.

To develop skills in the area of professional post-graduate teaching, training and consultation, and provide consultation to other staff, as appropriate.

Information Technology 

To use a computer as necessary for clinical work, including literature searches, word processing, developing and maintaining training packs and information leaflets.

Inputting data, emailing, report writing and other tasks as necessary for the efficient running of the service and/or training needs.

Contribute data for accessible management information for service improvement and reporting via System One data sets, suitable technology/ systems development and in compliance with Trust Information Governance (and all relevant legislation) standards

Quality and Patient Safety

Maintain awareness of and execute responsibilities with regard to the safeguarding children and adults’ agenda, confidentiality, Trust and professional training requirements, data protection and sharing, information governance, risk management and reporting and all relevant legislation and Trust and local policy.

To ensure day to day practice reflects the highest standards of governance, clinical effectiveness, safety and patient experience.

To ensure monitoring of quality and compliance with standards is demonstrable within the service on an ongoing basis.

To be aware of the responsibility of all employees to maintain a safe and healthy environment for patients/ clients, visitors and staff.