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Job summary

Main area
Clinical, nurse, paramedic, hcpc, nmc
Grade
NHS AfC: Band 7
Contract
Permanent: Full & part time contracts avaliable
Hours
  • Full time
  • Part time
37.5 hours per week (15-37.5 hours per week)
Job ref
278-VCP-1126-LH
Employer
South East Coast Ambulance Service NHS Foundation Trust
Employer type
NHS
Site
Crawley HQ/Medway MRC
Town
Crawley
Salary
£49,387 - £56,515 per annum
Salary period
Yearly
Closing
18/11/2026 23:59

Employer heading

South East Coast Ambulance Service NHS Foundation Trust logo

Virtual Care Practitioner - Integrated Care

NHS AfC: Band 7

South East Coast Ambulance Service NHS Foundation Trust (SECAmb) has a vision to ‘support our staff to provide a caring, high quality and efficient urgent and emergency care service to our communities’. We are rated ‘Good’ for care by the Care Quality Commission and while the other areas under their most recent report require improvement, our aim is to continually improve and to reach outstanding across all areas of the Trust.

Our 4,000+ workforce provide services to 4.9m people across Kent, Surrey, Sussex and North East Hampshire. We handle over 1 million calls to 999 and 1 million calls to NHS 111 every year. More information regarding our services and locations can be found on our website.

Job overview

The frontline has changed. 

Clinical expertise is no longer limited by geography, ambulance availability or hospital walls. Virtual Care is transforming how urgent and emergency care is delivered, helping patients access the right care, in the right place, at the right time. 

Lead the future of Virtual Care. Shape the future of healthcare. 

Are you an experienced clinician looking to combine advanced practice, leadership and innovation? 

Virtual Care Practitioner  

  • Band 7 NHS Agenda for Change - £49,387 to £56,515 per annum  

  • Locations: Medway Make Ready Centre (East) or Crawley HQ (West)   

  • Full & part time positions available.  

At South East Coast Ambulance Service NHS Foundation Trust (SECAmb), our Virtual Care service is at the forefront of clinical transformation. We are seeking experienced clinicians who are passionate about patient care and ready to play a key role in shaping the future of urgent and emergency healthcare. 

As a Virtual Care Practitioner, you will manage complex, high-risk and undifferentiated patient presentations, providing expert clinical decision-making and senior support within our Virtual Care service. Alongside delivering exceptional patient care, you will provide leadership, mentorship and clinical guidance to colleagues, whilst contributing to service development, innovation and quality improvement. 

*please note this role will be office based in either our Medway or Crawley sites.

Main duties of the job

As a Virtual Care Practitioner, you will: 

  • Undertake enhanced virtual assessment and management of patients accessing 999, NHS 111 and other referral pathways. 

  • Manage complex and high-risk patients using advanced clinical reasoning, evidence-based practice and professional judgement. 

  • Formulate differential diagnoses and develop safe, effective and patient-centred management plans. 

  • Provide expert clinical advice, leadership and support to colleagues across the Virtual Care service. 

  • Lead, coach and mentor clinicians, supporting professional development and workforce capability. 

  • Support the development and optimisation of referral pathways and innovative models of care. 

  • Contribute to quality improvement, clinical governance, education and service transformation initiatives. 

  • Work collaboratively with multidisciplinary teams and healthcare partners to improve patient outcomes across the healthcare system. 

This is an exciting opportunity to combine enhanced clinical practice with leadership, education and service transformation, making a genuine difference to patients and colleagues alike. 

Working for our organisation

At SECAmb, Virtual Care is a rapidly evolving service and a key part of our future clinical model. Our clinicians use innovation, technology and collaborative partnerships to deliver safe, effective and timely care to the communities we serve. 

By joining our team, you will have the opportunity to influence service development, shape clinical pathways and contribute to the ongoing evolution of urgent and emergency care across the South East. 

In addition, we offer: 

  • Option to join the NHS Pension Scheme. 

  •  A minimum of 27 days' annual leave, increasing with NHS service. 

  • Excellent personal and professional development opportunities. 

  • Salary sacrifice schemes, including car leasing and cycle-to-work options. 

  • Access to occupational health and counselling services. 

  • Access to our award-winning wellbeing hub. 

  • Access to NHS staff discounts through a range of national and local schemes. 

Other than in exceptional circumstances, the starting salary for staff new to the NHS will be the bottom point of the band to which they have been appointed.

Detailed job description and main responsibilities

This is an exciting opportunity to join SECAmb at the forefront of Virtual Care. As a Virtual Care Practitioner, you will provide enhanced clinical assessment and management of complex, high-risk and undifferentiated patient presentations, helping patients access the right care, in the right place, at the right time. Working within our Integrated Care Contact Centres, you will utilise advanced clinical reasoning, professional judgement and evidence-based practice to support safe, effective and patient-centred care.    

Alongside delivering expert clinical care, you will play a key role in the development of colleagues, providing clinical leadership, mentorship and support across the service. You will work collaboratively with multidisciplinary teams and healthcare partners, helping to shape clinical pathways, improve patient outcomes and influence how Virtual Care develops across the Trust.    

At SECAmb, we recognise that talent comes from a wide range of backgrounds and experiences. We encourage applications from clinicians who are passionate about patient care, committed to professional growth and excited by the opportunity to be part of an evolving service. If you're looking for a role that combines clinical challenge, leadership opportunities, professional development and the chance to make a lasting impact, Virtual Care could be the next step in your career.   

If you are successfully shortlisted, you will be invited to attend a two part assessment - dates to be confirmed.

Person specification

Qualifications

Essential criteria
  • Registered Paramedic (HCPC) or Registered Nurse -Adult (NMC) with current professional registration.
  • Evidence of relevant Level 7 study, postgraduate education or formally evidenced portfolio based development that supports clinical assessment, differential diagnosis and management of patients, or equivalent qualifications.
  • Evidence of ongoing Continuing Professional Development (CPD) and maintenance of professional competence
Desirable criteria
  • Specialist Practice qualification in Urgent, Emergency, Primary Care or equivalent.
  • First Contact Practitioner (FCP) training or portfolio.
  • Non-Medical Prescribing qualification
  • Supervision, mentoring or clinical education qualification.

Knowledge & Experience

Essential criteria
  • Enhanced knowledge of clinical assessment, differential diagnosis, clinical decision making and risk management. Knowledge of clinical supervision, professional development and workforce development approaches.
  • Significant experience of autonomous clinical assessment, decision making and management of patients within urgent, emergency, community or unscheduled care settings.
  • Evidence of commitment to continuous personal and professional development, reflective practice and lifelong learning.

Employer certification / accreditation badges

Veteran AwareAge positiveInvestors in People: GoldImproving working livesArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerThe Employers Network for Equality & Inclusion (enei) is the UK's leading employer network covering all aspects of equality and inclusion issues in the workplace.Care Quality Commission - Requires improvementStep into healthEmployers Network for Equality & InclusionArmed Forces CovenantCycle to Work

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lauren Hills
Job title
Recruitment Advisor
Email address
[email protected]
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