Job summary
- Main area
- Gastro
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 339-M4977-LMH-D
- Employer
- Bristol NHS Foundation Trust
- Employer type
- NHS
- Site
- Bristol
- Town
- Bristol
- Salary
- £25,760 - £27,476 pa pro rata
- Salary period
- Yearly
- Closing
- 24/11/2026 23:59
Employer heading
Ward Coordinator - Co.Pilot
Band 3
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
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Job overview
Do you enjoy administrative work, but want a role that is part of the patient’s journey through the hospital? Do you enjoy being busy and in a role with pace? If yes, then this could be the role for you.
An exciting opportunity has arisen within Medicine for a Ward Receptionist to work in our Gastroenterology/Endocrine/Haematology ward. The successful candidate will work closely with the multi-disciplinary team (nurses, medical team, allied health professionals) to ensure patients on our ward receive the highest standard of care and have a positive experience whilst supporting flow through the Hospital.
Main duties of the job
We are looking for a Ward Receptionist/ Co-pilot who can work as part of a job share to cover our reception area (Mondays to Saturdays) -To include some weekend working. Shifts will be covered on a rotational basis, covering 7.30am – 6pm, with some flexibility in these hours. To be discussed at interview.
This role requires someone who can work pro-actively, and has excellent communication and organisational skills. The successful candidate must be able to work well under pressure due to the role having competing demands at times. The post holder will need to be computer confident and be willing to undertake training to be self-reliant in using multiple NHS applications
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed job description and main responsibilities
The successful postholder’s main duties include admitting, discharging and transferring patients, answering telephone enquiries from both internal/ external departments as well as patient’s relatives. They will ensure patient notes are processed promptly and to act with confidentiality. To organise transport, order and maintain stationery levels, and to coordinate any ward requests to maintain flow through the ward.
Person specification
Education/Training/Qualifications
Essential criteria
- Keyboard
- GCSE level education
- Experience working in a busy customer-facing environment with frequent interruptions and competing priorities
Work Experience
Essential criteria
- Experience of working in the NHS
- To have worked within a busy team environment
- Experience of hospital environment
Desirable criteria
- Experience of working with members of the public
Knowledge/Skills/Abilities
Essential criteria
- Prioritisation of workload
- Computer and keyboard skills
- Good communication skills and telephone manner
- Demonstrate attention to detail
- Completion of tasks to deadlines
- An understanding of confidentiality
Desirable criteria
- Demonstrate good organisational skills
- Knowledge of hospital systems
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Kate Mann
- Job title
- Ward Manager
- Email address
- [email protected]
- Telephone number
- 0117 4142155
- Additional information
.
If you have problems applying, contact
- Address
-
People & Transformation Division
North Bristol NHS Trust
Southmead Hospital
BS10 5NB
- Telephone
- 0117 4141151
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