Job summary
- Main area
- Haematology & Oncology
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 387-SPS1762-LMG-A
- Employer
- Bristol NHS Foundation Trust
- Employer type
- NHS
- Site
- Myrtle Road Admin Office
- Town
- Bristol
- Salary
- £25,760 - £27,476 per annum (FTE) or pro-rata for part time roles
- Salary period
- Yearly
- Closing
- 25/11/2026 23:59
Employer heading
Medical Secretary
Band 3
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
Job overview
The role is in part of a team which provides an efficient and effective patient-focused secretarial service for the consultants and multi-disciplinary teams.
Key tasks will include formatting of clinic letters, managing the Medical Secretary Inbox, and responding to email queries, taking phone calls.
They will also be a point of contact for queries from patients, relatives, and other professionals, and will be a key part of the team, driving forward service improvement and patient focussed care. They will work closely with the other admin teams within BHOC, helping to ensure that patients have outpatient and treatment appointments provided.
The team works flexibility and there will likely be occasions where you are required to work in other departments within the Centre.
Main duties of the job
As a Medical Secretary, you will provide a comprehensive and professional administrative service to consultants and the wider clinical team, supporting the delivery of high-quality patient care.
Key responsibilities include:
- Providing secretarial and administrative support to consultants and multidisciplinary teams.
- Managing telephone, email and written enquiries from patients, relatives, healthcare professionals and external organisations.
- Producing, proofreading and distributing clinical correspondence using digital dictation and speech-recognition systems.
- Maintaining accurate patient records and updating information on Trust systems in line with information governance requirements.
- Managing incoming and outgoing correspondence, ensuring actions are taken promptly and documentation is filed correctly.
- Supporting clinic administration and assisting with the coordination of patient pathways.
- Acting as a key point of contact for patients, responding to queries sensitively and escalating concerns where appropriate.
- Working closely with colleagues across departments to ensure an efficient and responsive service.
- Providing cross-cover for administrative colleagues during periods of leave or absence.
- Contributing to service improvement initiatives and participating in team meetings and training activities.
- Maintaining confidentiality at all times and adhering to Trust policies, procedures and data protection legislation.
Working for our organisation
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of £2.3 billion, we are now one of the largest NHS trusts in the United Kingdom. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer.
Bristol NHS Foundation Trust values all people as individuals. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Detailed job description and main responsibilities
For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.
Person specification
Education & Qualifications
Essential criteria
- Educated to GCSE, grade C or above (or equivalent) in English Language and Maths (A)
- Business and Administration Level 3 NVQ or equivalent experience (A)
Knowledge & Skills
Essential criteria
- Effective and polite manner when dealing with people, both face to face and on the phone (A), (I)
- Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy (A), (I)
- Ability to work effectively in a busy team, adjust to change and motivate others (A), (I)
- Ability to work on your own, using your own initiative, if required(A), (I)
- Confidence to handle difficult conversations with patients, relatives and carers (A), (I)
- Effective organisational skills (A), (I)
- Good IT skills including Microsoft packages (A)
- Attention to detail (A), (I)
Desirable criteria
- Working knowledge of outpatient policies and procedures (A), (I)
Experience
Essential criteria
- Clerical / administrative experience, including filing and/or reception (A), (I)
- Experience of dealing with the public, both on the telephone and in person (A), (I)
Desirable criteria
- Previous NHS experience (A)
- Experience of using a Patient Administration System (A)
Personal Qualities
Essential criteria
- Respecting Everyone
- Embracing Change
- Recognising Success
- Working Together
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- George Greatbanks
- Job title
- Admin Manager
- Email address
- [email protected]
List jobs with Bristol NHS Foundation Trust in Administrative Services or all sectors