Job summary
- Main area
- Care Coordinator
- Contract
- Fixed term: 12 months (with potential extension)
- Hours
- Part time - 16 hours per week (Office based in Bristol)
- Job ref
- Cancer Care Coordinator
- Employer
- BrisDoc Healthcare Services
- Employer type
- Private Sector
- Site
- Homeless Health Service
- Town
- Bristol
- Salary
- £14.29 - £14.49 per hour, dependant on experience
- Salary period
- Hourly
- Closing
- 29/11/2026 23:59
Employer heading
Cancer Care Coordinator
Job overview
Help us reduce Cancer inequalities across Bristol
We provide vital primary care to people experiencing homelessness across Bristol and South Gloucestershire. From our Compass Centre base and through outreach in the community, our team delivers compassionate, person-centred healthcare to some of the city’s most vulnerable people. Join us and use your skills where they truly matter, reducing health inequalities and changing lives every day.
This is an exciting opportunity to work directly with patients who may face challenges including homelessness, temporary accommodation, severe deprivation, mental ill health, substance misuse, language barriers, social isolation and other factors that can impact their ability to engage with cancer screening, diagnostic tests and treatment.
You will play a vital role in helping individuals navigate complex healthcare pathways, ensuring they receive the support they need to attend appointments, access services and achieve the best possible health outcomes.
Please note: Sponsorship is not available for this role.
We reserve the right to close this vacancy once enough suitable applications have been received.
Main duties of the job
Who We’re Looking For
We are looking for someone who genuinely cares about improving outcomes for people facing health inequalities.
You will be:
- Compassionate, approachable and non-judgemental
- Passionate about supporting vulnerable individuals
- Able to build trust and rapport with people from diverse backgrounds
- An excellent communicator who can explain information clearly and sensitively
- Organised and able to manage your own workload
- Resilient and comfortable working in challenging but rewarding environments
- Committed to reducing health inequalities and improving access to healthcare
Working for our organisation
In this role you will:
- Make a meaningful difference to people's lives every day
- Be part of an innovative and supportive multidisciplinary team
- Help tackle some of the most significant health inequalities in Bristol
- Develop expertise in cancer pathways, inclusion health and care coordination
- Work within an organisation committed to compassion, collaboration and high-quality patient care
Recognising Your Value
- Salary £ 14.29 - £14.49 (dependent on experience)
- Part time, 16 hrs per week
- Fixed term contract – 12 months (with potential extension)
- NHS pension, enhanced pay rates, Generous annual leave entitlement, Flexible working options
- Comprehensive wellbeing support, NHS discounts, cycle-to-work scheme, employee assistance programme, and annual discretionary bonus
Join a Leading Social Enterprise As part of BrisDoc, an employee-owned social enterprise, you'll be empowered as a co-owner to shape the future of healthcare delivery. We're deeply committed to equity, diversity, inclusion, sustainability, and innovation. Ensuring your career grows in a direction aligned with your values.
Detailed job description and main responsibilities
· Support the Prescribing Transformation work
· Work with people, their families, and carers to improve their understanding of the patients’ condition and support them to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes
· Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care
· Support people to understand their level of knowledge, skills and confidence (their “Activation” level) when engaging with their health and wellbeing, including through the use of the Patient Activation Measure (PAM)
· Assist people to access self-management education courses, peer support or interventions that support them in their health and wellbeing and increase their ‘Activation’ level
· Support people to take up training and employment, and to access appropriate benefits where eligible
· Provide coordination and navigation for people and their carers across health and care services, working closely with the Surgery team, social prescribing link workers, health and wellbeing coaches, and other primary care professionals; helping to ensure patients receive a joined-up service and the most appropriate support
· Work collaboratively with GPs and other primary care professionals within the PCN to proactively identify and manage a caseload, which may include patients with long-term health conditions, and where appropriate, refer to other health professionals within the PCN
· Explore and assist people to access a personal health budget where appropriate
· Work with people, their families, carers, and healthcare team members to encourage effective help-seeking behaviours
· Identify unpaid carers and help them access services to support them
· Conduct follow-ups on communications from out of hospital and in-patient services
· Maintain and code records of referrals and interventions, updating information to enable monitoring and evaluation of the service on EMIS
· Support clinical admin for GP team, Pharmacy Team, and Health Navigation Team
· Contribute to risk and impact assessments, monitoring and evaluations of the service
· Seeks ways to reduce waste, water and energy usage within the office
For further details, please refer to the Job description attached
Person specification
Qualifications and training
Essential criteria
- GCSE Grade C or above (equivalent) English and Maths
- Demonstrable commitment to professional and personal development
Desirable criteria
- NVQ Level 3 in adult care - advanced level or equivalent qualifications or working towards
Knowledge and Experience
Essential criteria
- Good IT skills, ability to use Microsoft office applications – Word, Excel, PowerPoint, Outlook
- Experience of working in healthcare, social Care, community services, primary care, housing, homelessness services or other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
- Basic knowledge of long-term conditions, and the complexities involved: medical, physical, emotional and social Experience of working within multi-professional team environments
- Experience of supporting individuals with complex health or social needs, their families and carers in a related role
- Experience of data collection and using tools to measure the impact of services
- Knowledge of personalised care approach
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
- Understanding of, and commitment to, equality, diversity and inclusion
- Strong administrative & organisational skills, including planning, prioritising, time management and record keeping
- Knowledge on how the NHS works, including primary care and PCNs
- Knowledge of Safeguarding Children and Vulnerable adults policies and processes
- Ability to recognise and work within limits of competence and seek advice when needed
- Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
Desirable criteria
- Experience of EMIS
- Experience of working directly in a Care Coordinator role, adult health and social care, learning support or public health/health improvement
- Experience of training in personalised care and support planning
- Experience of working with homeless populations, elderly or vulnerable people, complying with best practice and relevant legislation
- Knowledge of cancer pathways or cancer screening programmes
- Understanding of trauma – informed care
Skills, Abilities and Attributes
Essential criteria
- Ability to actively listen, empathise with people and provide personalised support in a non-judgmental way
- Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting lifestyles and diversity
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities
- Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
- Ability to identify risk and assess/manage risk when working with individuals
- Have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when what the person needs is beyond the scope of the Care Coordinator role – e.g. when there is a mental health need requiring a qualified practitioner
- Ability to work from an asset-based approach, building on existing community and personal assets
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- Ability to demonstrate personal accountability, emotional resilience and work well under pressure
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- High level of written and verbal communication skills
- Ability to work flexibly and enthusiastically within a team or on initiative
Desirable criteria
- Ability to provide motivational coaching to support people’s behaviour change
Other
Essential criteria
- This role will entail an enhanced DBS
- Willingness to work flexibly when required to meet work demands
Desirable criteria
- Access to own transport
- Ability to travel across the locality on a regular basis
- Proficient speaker of another language to aid communication with people in the community of whom English is a second language
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Olukolajo Onadipe
- Job title
- People Team Coordinator
- Email address
- [email protected]
- Telephone number
- 01179370900
- Additional information
Option 1, then 2
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