Job summary
- Main area
- Trauma and Orthopaedics
- Grade
- Band 3
- Contract
- 6 months (Fixed Term or Secondment)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 339-NMSK2045-CCC
- Employer
- Bristol NHS Foundation Trust
- Employer type
- NHS
- Site
- Brunel Building, Southmead Hospital
- Town
- Bristol
- Salary
- £25,760 - £27,476 Pro Rata
- Salary period
- Yearly
- Closing
- 29/11/2026 23:59
Employer heading
Patient Pathway Navigator
Band 3
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
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Job overview
The Patient Pathway Navigator plays a vital role in ensuring the efficient and timely progression of a patient’s journey. By monitoring and validating each patient’s pathway, the post holder will support clinical and administrative processes to ensure they remain patient-centred and responsive to individual needs.
As part of the wider Orthopaedic team, the Patient Pathway Navigator will collaborate closely with management, administrators, consultants, specialist nurses, and diagnostic teams. They will coordinate with relevant teams to oversee key checkpoints throughout the patient’s pathway, helping to deliver safe, effective, and timely care.
Given the dynamic nature of the healthcare environment, the post holder must be flexible and adaptable, responding to changing demands and priorities to ensure continuity of service. Strong communication skills, experience in collating information, and proficiency in computer systems are essential for success in this role.
Main duties of the job
- Accurate and consistent tracking of patient pathways on the Orthopaedic waiting list to ensure achievement of RTT targets
- Use of various clinical systems to understand where a patient is on their pathway and what the appropriate next steps are
- Daily management of patient tracking list (PTL)
- Updating of clinical systems to reflect progress of patient pathway
- Good understanding of non-admitted (NADM) aspects of a patient's pathway, including first appointments, diagnostics and follow up appointments
- Booking of patient appointments where necessary
- Liaising with colleagues to expedite bookings in line with RTT targets
- Good understanding of admitted (ADM) aspects of a patient's pathway when they have been added to the surgical waiting list
- Proactively escalate issues to the Orthopaedic management and administration teams where delays have been identified, taking responsibility for the early identification of potential breaches
- Contributing to departmental validation processes to ensure the accuracy of the Orthopaedic waiting list
- An excellent understanding of the Bristol, North Somerset, and South Gloucestershire (BNSSG) Access Policy, with confident application to patient pathways
- Assisting the Performance and Operations Manager with data reporting as required
- Assisting with adhoc and general duties as required by the department
- Developing positive relationships with the Orthopaedic management and administration teams to work collaboratively in progressing patient pathways
Working for our organisation
Detailed job description and main responsibilities
Please see the attached job description for a full overview of the role requirements and main responsibilities.
Person specification
Education/Training/Qualifications
Essential criteria
- Educated to GCSE standard or equivalent
Work Experience
Essential criteria
- Experience of working in a busy multi-disciplinary team environment
- Experience in an administrative role
- Experience of working under pressure
- Experience of working to fixed deadlines
Desirable criteria
- Experience of working in the NHS
- Experience of RTT targets and MSK patient pathways
Knowledge/Skills/Abilities
Essential criteria
- Competent user of Microsoft Office packages
- Excellent verbal and written communication skills
- Excellent organisational and time management skills
- Excellent attention to detail
- Understanding of patient confidentiality, data protection and freedom of information policies as they relate to waiting times.
Desirable criteria
- Knowledge of the Careflow patient administration system
Personal Qualities
Essential criteria
- Ability to work autonomously
- Excellent team player
- Enthusiastic and proactive approach to problem solving
- Flexible approach to meet the needs of the service
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Hayley Taylor
- Job title
- Performance and Operations Manager
- Email address
- [email protected]
- Additional information
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