Job summary
- Main area
- Barnet SPA Administrator
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 824-NORTH-8459
- Employer
- Central London Community Healthcare NHS Trust
- Employer type
- NHS
- Site
- Edgware Community Hospital
- Town
- Edgware
- Salary
- £27,129 - £28,649 Per annum, inclusive of HCA
- Salary period
- Yearly
- Closing
- Today at 23:59
Employer heading
Barnet SPA Administrator
Band 3
Central London Community Healthcare (CLCH) is one of the largest community healthcare organisations in London and Hertfordshire, providing our services to diverse communities/boroughs in 11 London Boroughs - Barnet, Brent, Ealing, Hammersmith & Fulham, Harrow, Hounslow, Kensington and Chelsea, Merton, Richmond, Wandsworth, Westminster - and Hertfordshire.
We are rated Good by the Care Quality Commission and are ranked among top NHS employers. Community healthcare is our focus and our passion. We champion the role of community health professionals to make sure our patients get great care closer to home.
Job overview
We are looking for efficient and effective administrators to join our busy, friendly Single Point of Access administration team, which is customer focused and supports the Adult Community Services across Barnet. You should be hardworking, flexible and motivated to provide a high quality service. A significant part of the role will involve processing new referrals and arranging appointments for patients over the telephone. The service operates 08.00 - 20.00, 7 days per week on a shift/rota basis including Bank holidays.
Main duties of the job
Administrative skills, impeccable organisational skills, enjoy handling patient queries over the telephone, customer service skills, SystmOne knowledge preferred, excellent written, spoken and telephone communication skills
Working for our organisation
Just as we care about our patients’ wellbeing, we care about yours!
We can offer you:
- A comprehensive induction into the community service followed by a local induction to introduce you to the role
- Car lease scheme *T&C’s apply
- Flexible working options
- Annual travel card loan
- Training, support and development in your career
To have a full look at our benefits and what it’s like working for us please go here: https://www.clch.nhs.uk/job/pay-and-benefits
Detailed job description and main responsibilities
- Process new referrals in accordance with local Standard Operating Protocols (SOPs)
- Book clinics and appointments and manage cancellations or amendments in a timely manner.
- Maintain health records as required and according to local SOPs.
- Utilise relevant electronic patient record systems to enter and retrieve patient data ensuring all details are accurately recorded in a timely manner.
- Provide accurate confirmation of appointments to patients.
Please refer to Job description and personal Specification for outline of skills, knowledge and experience required.
Person specification
Qualifications
Essential criteria
- • Good literacy and numeracy, general education
- • Educated to NVQ3 in admin or equivalent combination of NVQ2, courses and experience.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Patricia Maloney
- Job title
- BCPA Administration Manager
- Email address
- [email protected]
- Telephone number
- 0208 937 7366
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