Job vacancy: Operational Service Manager, The Newcastle upon Tyne Hospitals NHS Foundation Trust, 317 01 Freeman Hospital

Job summary

Main area: 317 Clinical Board 4 Corporate
Grade: Band 8a
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 317-2025-10-012

Employer: The Newcastle upon Tyne Hospitals NHS Foundation Trust
Employer type: NHS
Site: Freeman Hospital
Town: 317 01 Freeman Hospital
Salary: £53,755 - £60,504 per annum
Salary period: Yearly
Closing: 20/03/2025 23:59
Interview date: 08/04/2025

Operational Service Manager

Band 8a

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.

Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Detailed job description and main responsibilities

The postholder will also provide line management for delegated non-clinical staff groups. They will be responsible for recruitment and selection, ensuring appropriate staffing levels, and managing sickness absence, disciplinary and grievance processes, as well as supporting staff development and performance management. Promoting a positive and high-performing culture, they will work to ensure staff feel valued and supported in delivering excellent patient care.

To assist the Clinical Board management team with the management of all aspects of their area(s) of responsibility and take the lead in specific delegated areas.
Take the lead in ensuring the delivery of agreed performance targets within area(s) of responsibility.
Deputise for members of the Clinical Board management team (as appropriate) when required.
Contribute to the day-to-day operational management of area(s) of responsibility.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.

Person specification

Qualifications & Education

Essential criteria

Degree level education or on established pathway supplemented by post graduate diploma level specialist training, management/leadership qualification or equivalent level of experience

Knowledge & Experience

Essential criteria

Experience of operational, people and financial management; service strategy; business planning; and performance management
Demonstrate leadership ability at a senior level

Desirable criteria

Recent managerial experience in related speciality
Project management experience

Skills & Abilities

Essential criteria

Change management and practice development skills
Excellent communication and interpersonal skills
Demonstrable negotiation skills
Effective report writing skills
Effective organisation and time management skills
IT skills - significant proficiency in use of MS Office Suite and other IT systems

Important note on completion of reference section of Application Form

All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.

Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.

Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.