Job summary
- Main area
- 317 Psychology - Staff and Trainee services
- Grade
- Band 6
- Contract
- Permanent
- Hours
- Part time - 33.75 hours per week
- Job ref
- 317-2025-26-028
- Employer
- The Newcastle upon Tyne Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Trustwide
- Town
- 317 Trustwide
- Salary
- £37,338 - £44,962 pro rata
- Salary period
- Yearly
- Closing
- 10/07/2025 23:59
- Interview date
- 31/07/2025
Employer heading

Regional Patient Navigator - IBPS
Band 6
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.
We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.
We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
An opportunity to join the new and developing Infected Blood Psychological Service (IBPS) as a ‘Regional Navigator’ has arisen.
The IBPS is a national service developed in response to the Infected Blood Inquiry. Operating across 17 local providers grouped into seven regions, the service offers psychological support and practical assistance to individuals who have been infected or affected by contaminated blood and blood products in England.
Our Regional Navigators offer psychosocial assessment, signposting, advocacy and support to beneficiaries across the North East and Yorkshire while also contributing to the team’s outreach activities. We are keen to build a team of individuals with knowledge of services across these areas and so would particularly welcome applicants near our partnered providers in Leeds and Sheffield Teaching Hospitals NHS Trusts, as well as those close to Newcastle upon Tyne. The role would predominantly be a remote one, with scope to negotiate time at a local base.
The regional post is hosted by NuTH’s well-established and supportive Psychology in Healthcare Department which provides psychological services across a wide range of health specialisms, and has a strong reputation for peer support and continuing professional development opportunities.
Please note interviews will be held remotely via Microsoft Teams.
Main duties of the job
- Contribute to the development and provision of a navigation/care support service for beneficiaries of the Infected Blood Psychological Service (IBPS) covering a large regional footprint.
- Deliver and manage the provision of specialist, comprehensive psychosocial communication, information, assessment and support service for people infected or affected by infected blood and blood products.
- Completing risk assessments when required and where appropriate involving other staff and agencies.
- Co-ordinate joined-up care with multi-disciplinary colleagues in the local and regional teams and other associated areas (e.g. Haemophilia Comprehensive Care Centre).
- Liaise and communicate with other professional organisations as required.
- Supports representation of the needs of individuals and their families with other agencies including employers, Job Centres and Disability Employment Advisors, the Housing Department and Benefits Agency.
- To have knowledge of and be able to support access to appropriate services to meet the particular psychosocial needs of the Infected Blood community.
- Working across professional, departmental and Trust boundaries to develop and sustain patient-centred seamless care. Ensuring that the social, physical and emotional needs of people affected by Infected Blood are being met across all settings.
Working for our organisation
Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
• Freeman Hospital
• Royal Victoria Infirmary (RVI)
• Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
• Newcastle Dental Hospital
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service
• Cramlington Manor Walks
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust
Detailed job description and main responsibilities
- Contribute to the development of outreach initiatives and support the overall development of the newly founded service.
- Contribute to ongoing development of the IBPS.
- Interview date: Thursday 31 July 2025
- 33 hours 45 minutes/week
- You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
• This post is based within the Infected Blood Psychological Service (IBPS). The service provides multidisciplinary care for those infected and affected by
• the contaminated blood products
o a) conducting outreach and psychosocial assessments and
o b) providing psychological therapies by a team of psychological
professionals.
• The post holder will lead on the development of the provision of a high-quality navigation/care support service, which includes psychosocial assessments and interventions to beneficiaries of the Infected Blood Psychological Service (IBPS).
• The post holder will also develop outreach programmes and support the overall development of the newly founded service. The post holder will be essential in delivering a multi- disciplinary approach to supporting the beneficiaries of the service, and the HCCC.
• The navigator element of the service will be provided on a large geographical area (regional footprint).
• Specifically, the postholder will:
o To deliver and management the provision of a specialist, comprehensive psychosocial communication, information, assessment and support service for people affected by Infected Blood their families, friends/carers served by the Newcastle upon Tyne Hospitals NHS Foundation Trust and across the region (includes Leeds and Sheffield, and act as a resource for health and social care professionals. This will include:
o Taking responsibility for planning, coordinating and evaluating the navigator service provided to individuals accessing the IBPS across the region.
o To support and advise the Infected Blood clinicians in the Psychology in Healthcare IBPS in the development of the service.
o To deliver information and support to those affected by Infected Bloodinfected blood attending Newcastle upon Tyne Hospital Trusts and across the region for care
o To liaise & communicate with other professional organisations as required.
o To assist with day-to-day management and on-going development of service both within the Trust and across the local healthcare community in line with quality standards.
o Making comprehensive psychosocial assessment according to IBPS protocol of a beneficiaries needs and communicating those needs effectively and in a timely way
o Completing risk assessments when required and where appropriate involving other staff and agencies
o Practicing as Infected Blood information and support specialist at high level, to include direct support of patients and carers who may present with complex and challenging needs within a model of multi-disciplinary teamwork. This will include patients living with and beyond Infected Blood.
o Working across professional, departmental and Trust boundaries to develop and sustain patient-centred seamless care. Ensuring that the social, physical and emotional needs of people affected by Infected Blood are being met across all settings.
o Acting as a specialist resource to healthcare professionals within NUTH, the local healthcare community and the region. This will include assisting primary and secondary care to improve Infected Blood support and information services.
o Developing positive working relationships with other organisations, including the national Infected Blood Psychological Service (IBPS) and its regional and local branches, other Haemophilia centres, and third-sector organisations such as The Haemophilia Society.
o Is supported to represents the needs of individuals and their families with other agencies including Housing Department for modifications/re-housing, Employers, Job Centres and
o Disability Employment Advisers to ensure that the individual’s needs in relation to work are being met, further education establishments where beneficiaries are students, and Benefits Agency to ensure maximisation of benefit entitlement including representation at Appeals Tribunals.
o Is supported to act as Specialist adviser to other agencies and Local Authority Social Services to ensure that the particular needs of Infected Blood community are understood and they have access to appropriate services, e.g. Occupational Therapists,
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Person specification
Qualifications & Education
Essential criteria
- Relevant appropriate degree or equivalent qualification or equivalent experience.
Knowledge & Experience
Essential criteria
- Experience of working with distressed people in a sensitive and supportive manner within health or social care environment providing advice, support and information to patients with Infected Blood.
- Experience of conducting psychosocial assessments
- Experience of providing psychological therapies
- Knowledge of IT applications (e.g. Microsoft Office), ability to write documents and reports.
- Experience of / ability to work with marginalised and hard to reach groups
- Welfare Rights/Benefits advisory training and or experience.
- Experience of the voluntary sector and working with volunteers including the ability to recruit, train and manage volunteers.
Desirable criteria
- Experience of working with people affected by Infected Blood Infected Blood
- Counselling/emotional support/listening skills training and /or experience
Skills & Abilities
Essential criteria
- Effective communication skills both written & oral.
- Ability to work as part of a team and on their own initiative.
- Ability to network and liaise with other organisations both inside and outside the NHS, and those in the voluntary sector.
- Effective organisational and prioritisation skills.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Fran Wilkins
- Job title
- Highly Specialised Clinical Psychologist
- Email address
- [email protected]
- Telephone number
- 0191 2824081
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