Job overview

The job holder will have daily telephone and face to face contact with service users, visitors, staff and partner organisations e.g. soft Facilities Management Providers. They will provide a customer focussed meet and greet service to all service users, carers and visitors. They will be expected to have a positive attitude towards colleagues, service users and visitors at all times. The job holder will be expected to promote and deliver best practice at all times. They will, when required, attend meetings, keeping themselves updated with service issues and developments. All information will be of a confidential and sensitive nature and will require handling in accordance with Trust Information Governance policy. The job holder will take accurate messages and will provide a customer focussed reception service at all times. There will be a daily need to deal with telephone and personal enquiries from members of the public, service users, GPs and other healthcare professionals.  They will provide non-clinical information and advice to patients and relatives within the boundaries of the role. They will be expected to develop effective working relationships with their direct line manager, the Support Service team and clinical teams. The development of good networking skills will be essential for advice and direction. The job holder will be expected to have a positive attitude towards colleagues, service users and best practice.

Main duties of the job

Our Receptionist teams play a vital role in ensuring the smooth and professional operation of our organisation’s front-of-house services. As the first point of contact for patients, visitors, staff and contractors, the post holder must demonstrate a high level of empathy, discretion, and efficiency in a fast-paced and often sensitive environment.

We recruit people based on their values and qualifications (where required) and believe that their lived experience is an advantage, this means that together we are as diverse as the communities we care for. Simply put, when we employ caring people who act with integrity and have the right skills, we can give those with mental health challenges, learning disabilities and neurodiversity high-quality care and support to live fulfilling lives, and make our staff feel purposeful, happy and valued.

All our information is available in accessible formats. Please contact the Recruitment team [email protected] 
Attached to this advert is our candidates guide to values-based recruitment and supporting guidance on how to make a successful application. 

If you require a reasonable adjustment, please contact the Recruitment Team or see the attached candidate guide to reasonable adjustments. 

Working for our organisation

The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.

There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and education support alongside a range of exclusive discounts and payment schemes including for cars, extra leave days and more NHS Discount Offers.

We also have an incredible bank department, offering variety of roles in nursing, allied health professions, healthcare support worker and administration clerical. Permanent employees are automatically added to bank. 

Applicants should be aware that any individual requiring a visa to work in the UK, the Trust provides sponsorship for registered healthcare practitioner roles only (this does not include Healthcare Support Workers). This is an essential requirement, and the Trust is unable to offer you a role if you do not meet Trust requirements for sponsorship and Home Office requirements for a visa.