Neidio i'r prif gynnwys
Arhoswch, yn llwytho

Crynodeb o'r swydd

Prif leoliad
317 Radiology Administration Svce
Gradd
Band 3
Contract
Cyfnod Penodol: 9 mis (Until 31 May 2026)
Oriau
Llawnamser - 37.5 awr yr wythnos
Cyfeirnod y swydd
317-2025-29-025
Cyflogwr
The Newcastle upon Tyne Hospitals NHS Foundation Trust
Math o gyflogwr
NHS
Gwefan
Royal Victoria Infirmary
Tref
317 02 Royal Victoria Infirmary
Cyflog
£24,937 - £26,598 per annum
Cyfnod cyflog
Yn flynyddol
Yn cau
05/08/2025 23:59
Dyddiad y cyfweliad
19/08/2025

Teitl cyflogwr

The Newcastle upon Tyne Hospitals NHS Foundation Trust logo

Waiting List and Bookings Officer

Band 3

Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS foundation trusts in the country, with around 15,000 staff and an annual budget of £1.6 billion.

We have a long history of providing high quality care, clinical excellence, and innovation in medical research regionally, nationally and internationally.

We’re in the top five providers of specialised health services in the country, supporting people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders. 

Our staff oversee around 6,500 patient contacts each day, delivering high standards of healthcare.

We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.

Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.

Trosolwg o'r swydd

We are looking for a highly motivated Waiting List/Bookings Officer to work within the Radiology Department at the Royal Victoria Infirmary. Working under the supervision of the Radiology Office Manager and Radiology Team Leaders, the Waiting List/Bookings Clerks will be responsible for undertaking a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within the Radiology Directorate.

The post holder will act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action. The post holder will also be responsible for the achievement of all NHS Waiting Time targets including but not exclusive to Cancer Waits, Diagnostic and Therapeutic Waits.

Working Hours: Monday-Friday 08:30-17:00

  • Interview Date Tuesday 19 August 2025
  • 37 Hours 30 Minutes/Week
  • You will be redirected to Trac to apply for the vacancy.  Please expand the job details section and read all of the information before applying for the vacancy

NO AGENCIES PLEASE

Prif ddyletswyddau'r swydd

The successful candidate will have excellent communication and interpersonal skills across a multi-disciplinary team and excellent organisational and time management skills with the ability to prioritise tasks.

Gweithio i'n sefydliad

Our staff oversee over 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:

•    Freeman Hospital
•    Royal Victoria Infirmary (RVI)
•    Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
•    Newcastle Dental Hospital
•    Newcastle Fertility Centre
•    Northern Centre for Cancer Care, North Cumbria
•    Northern Genetics Service
•    Cramlington Manor Walks

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS. 

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

  • The post holder works in a multidisciplinary administration team consisting of receptionists, secretarial and waiting list staff.
  • To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within the Radiology Directorate.
  • To act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action.
  • To be responsible for the achievement of all NHS Waiting Time targets including but not excusive to Cancer Waits, Diagnostic and Therapeutic Waits.
  • To work on a rotational basis covering reception duties.
  • The post holder will be expected to work Trust wide with varying working patterns including but not restricted to 8.00 to 20.00 Monday to Sunday.
  • To participate in all aspects of the administration service within Radiology.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

Manyleb y person

Qualifications & Education

Meini prawf hanfodol
  • NVQ level 3 or equivalent or equivalent experience
  • Educated to GCSE level, with GCSE Grade 4 or above in English or equivalent or relevant experience
Meini prawf dymunol
  • Minimum of 5 GCSEs grade 4 or above including Mathematics and English or equivalent

Knowledge & Experience

Meini prawf hanfodol
  • ECDL, Microsoft Office Specialist or equivalent experience
  • Significant experience in an administrative role in an NHS / health care environment or comparable organisation
  • Experienced in Microsoft Office packages (Excel, Word, etc)
  • Have a familiarity with Hospital Information Management Systems such as PAS and of medical terminology
  • Knowledge of NHS Waiting Times Directives
  • Knowledge of Confidentiality
  • Experience in efficient, accurate, high-volume date
  • Have an understanding of the NHS, including recent reforms such as Freedom of information, Caldecott Guardians
Meini prawf dymunol
  • Previous experience in a higher clerical role
  • Knowledge of Radiology Waiting Time Directives and pathways

Skills & Abilities

Meini prawf hanfodol
  • Excellent communication and interpersonal skills across a multi-disciplinary team
  • Excellent organisational and time management skills with the ability to prioritise tasks
  • Articulate with excellent communication and interpersonal skills – must be mature and able to communicate information to patients, emphasise and deal sympathetically with matters of a sensitive nature (recent diagnosis of cancer, LMP, patients requiring Hystro appointments etc.)
  • Possess a high degree of judgement

Bathodynnau ardystio / achredu cyflogwyr

We are a Living Wage EmployerVeteran AwareApprenticeships logoNo smoking policyPositive about disabled peopleAge positiveInvestors in People: GoldArmed Forces Covenant Gold AwardRIDI Awards Finalist 2021Mindful employer.  Being positive about mental health.Disability confident employerStonewall Gold 2022Better Health at Work Award - Maintaining ExcellenceDefence Employer Recognition Scheme (ERS) - GoldCycle Friendly Employer

Gofynion ymgeisio

Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.

Dogfennau i'w lawrlwytho

Gwneud cais ar-lein nawr

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Paula Thompson
Teitl y swydd
Admin Team Leader
Cyfeiriad ebost
[email protected]
Rhif ffôn
0191 2821099
Gwneud cais ar-lein nawrAnfonwch hysbysiadau ataf am swyddi gwag tebyg