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Job summary

Main area
Additional Clinical Services
Grade
Band 4
Contract
Fixed term: 10 months (Secondment)
Hours
Full time - 37.5 hours per week
Job ref
351-CEN2281-MC
Employer
Lancashire & South Cumbria NHS Foundation Trust
Employer type
NHS
Site
Urgent Community Response Team
Town
Leyland
Salary
£27,485 - £30,162 Per Annum
Salary period
Yearly
Closing
06/08/2025 23:59

Employer heading

Lancashire & South Cumbria NHS Foundation Trust logo

Triage Practitioner Care Connexions

Band 4

Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.

As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:

•    Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
•    Specialist community support for children and adults with learning disabilities and autism, including intensive support.
•    Community physical health and well-being services for children and adults.

The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.

Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.

For more information visit our website via Lancashire & South Cumbria NHS FT.

Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them.

Job overview

37.5 Hours over a 7 day working week covering 8am-8pm

Contract:  Fixed term until 31/3/26

We are seeking a Triage Practitioner to join our Care Connexions Team, playing a vital role in providing timely support to people experiencing health or social care crises in their own homes.
As a Triage Practitioner, you will be the first point of contact for patients, families, carers, and healthcare professionals seeking urgent support. You'll assess the nature of the call, gather key clinical information, and ensure appropriate triage and dispatch to the appropriate team, with the support of a clinical co-ordinator.
•    Answer and triage incoming calls efficiently and empathetically.
•    Identify urgent needs and prioritize responses based on clinical risk.
•    Liaise with nurses, therapists, paramedics, GPs, and other stakeholders.
•    Maintain accurate and timely records in line with protocols.
•    Support coordination of urgent community response visits within 2-hour timeframes.
•    Experience in a call-handling or healthcare setting (essential).
•    Strong communication and decision-making skills.
•    Ability to remain calm and professional in high-pressure situations.
•    IT proficiency and confidence using electronic record systems.
•    Knowledge of urgent care pathways or community health services 

Main duties of the job

The post holder will provide administrative tasks & triage support for the Care Connexions Team. The role will include integration across Lancashire and South Cumbria. This will involve working across organisations to provide admin support and be the first point of contact of communication with patients, patients’ relatives, healthcare professionals and other callers, responsible for the receipt, allocation and distribution of all referrals to designated services. Using set procedures and protocols the post holder will electronically record patients’ demographics and basic clinical information which may include documenting readiness to change, screening for red flags and ensure they are directed to the most appropriate healthcare professional or end support. This role will be flexible and the post holder will be expected to work at Leyland House as part of the Care Connexions triage hub.

The post holder will provide a basic assessment as directed by clinicians, basic advice including how to manage their symptoms at home and health information, supporting them to access the appropriate level of care.  

There will also be a requirement to ensure current documentation for the integrated records are in place and ready to use by clinicians. The post holder will be expected to support and coordinate staff within the service. 

 

Working for our organisation

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
For more information please visit our website via Lancashire & South Cumbria NHS FT

Detailed job description and main responsibilities

Please see attached the job description and person specification for more information about this role.

Person specification

Qualifications

Essential criteria
  • Educated to NVQ 4 level in a relevant subject or equivalent level of qualification, or significant previous proven experience in health or social care setting.
  • Experience of working in a health or social care environment
  • Ability to work under pressure in a busy working environment and able to multi-task
  • Demonstrable experience in dealing with the public and dealing with sensitive and confidential information.

Knowledge

Essential criteria
  • Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint and Access.

Experience

Essential criteria
  • Clear communicator with excellent writing, data entry and presentation skills: capable of constructing and delivering clear information/ instructions to staff and service users
  • Skills for communication on complex matters and difficult situations, requiring persuasion and influence. Skills for nurturing key relationships and maintaining

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerCare Leaver CovenantStep into healthDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Amy Barrow
Job title
Care Connexions Service Manager
Email address
[email protected]
Additional information

Informal contact details: 
Amy Barrow- Care Connexions Service Manager
Email: [email protected]
     

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