Job summary
- Main area
- MSK Community Specialist Services
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 371-CHS1052
- Employer
- Berkshire Healthcare NHS Foundation Trust
- Employer type
- NHS
- Site
- MSK Community Specialist Services
- Town
- Wokingham
- Salary
- £26,240 - £27,928 per annum, pro rata (incl of HCAS)
- Salary period
- Yearly
- Closing
- 31/08/2025 23:59
- Interview date
- 08/09/2025
Employer heading
MSK Physiotherapy Receptionist/Administrator
Band 3
Job overview
30 hours per week
An exciting opportunity has arisen to join the expanding, innovative administration team for the MSK CSS / MSK Physiotherapy Service, in the role of an Administration Officer/Receptionist. The post is based at our Finchampstead clinic and our Physiotherapy department in Wokingham. We are looking for someone who is approachable, with a warm personality, and great people skills to join our team.
The MSK CSS and Physiotherapy Administration Team, prides itself on the continuous support we provide to our clinical staff. Good and effective teamwork throughout is a vital part of what encompasses our community services.
The team of administration officers are led and supported by an Administration Manager and Administration Lead Officers. The team consists of Service Managers, Advanced Physiotherapy Practitioners, Physiotherapists and other healthcare professionals, including medical consultants.
Main duties of the job
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To be responsible to manning reception and welcoming patients and visitors on site.
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To use electronic patient booking systems, including E-Referrals and RIO to help facilitate an efficient referral and booking process
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To use and support with applications such as EPRO, our electronic system used for clinic letter processes and Webex, our flexible telephone system.
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To be an accessible and central point of contact for service users, including patients and GP’s
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Take responsibility for assigning caseloads / task management
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Demonstrate clear and concise methods of communication as you will be dealing with a variety of referral and patient related queries
Working for our organisation
Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.
Our values at Berkshire Healthcare are:
- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions
Your wellbeing is important to us. Some of the benefits of working for us include:
- Flexible working options to support work-life balance
- 27 days’ annual leave rising with service + opportunity to buy and sell
- Generous NHS pension scheme
- Excellent learning and career development opportunities
- ‘Cycle to Work’ and car leasing scheme including electric vehicles
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants
- Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
- Generous maternity, paternity, adoption and special leave
- Free parking across Trust sites
Detailed job description and main responsibilities
The “must haves” for you to be considered for this role:
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Ability to work well within a team
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Excellent communication skills
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Multitask and provide admin support across different areas within our 3 services
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Show flexibility, compassion and understanding to develop our services and better the patient experience.
For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. For further application tips – see the help with your application document attached once you click apply.
If you’re someone who shares our passion for excellence and care, you belong at Berkshire Healthcare!
We are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics. Reasonable adjustments will be made for disabled applicants where required
Person specification
Education/Qualifications /Training
Desirable criteria
- Educated to A level standard and with GCSE passes in at least four subjects including Maths and English/equivalent qualifications or relevant experience.
Continuous Professional Development
Essential criteria
- Computer skills
- Customer care/Handling verbal complaints
- Conflict resolution
- Diversity
- Willing to undertake further personal and professional development
Previous Experienc
Essential criteria
- Experience of dealing with the public
- Working in an office environment in an Administrative role e.g. typing and dealing with telephone queries
- Team working
Desirable criteria
- NHS experience
Knowledge, Skills & Abilities
Desirable criteria
- Excellent written and oral communication skills
- Understand the importance of confidentiality, dignity and privacy and respecting diversity
- Excellent communication skills, written and oral
- Computer skills to include word, excel, email and databases
- Excellent organisational skills and ability to prioritise
- Approachable, helpful and able to empathise
- Ability and willingness to learn
- Ability to work to tight deadlines
- Ability to work within a team but able to work alone when required
- Demonstrate a professional approach to work
- Knowledge of the NHS and its systems, Trust policies and procedures
Additional Requirements
Essential criteria
- DBS Check
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Clare Ranger
- Job title
- Admin and Business Support Manager
- Email address
- [email protected]
- Telephone number
- 0118 9043223
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