Job vacancy: Clinic Administrator, The Christie NHS Foundation Trust, Manchester

Job summary

Main area: Performance - E00386
Grade: Band 2
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 413-98258-PERF-SD

Employer: The Christie NHS Foundation Trust
Employer type: NHS
Site: Performance - E00386
Town: Manchester
Salary: £24,465 per annum pro rata
Salary period: Yearly
Closing: 04/09/2025 23:59

Clinic Administrator

Band 2

Detailed job description and main responsibilities

DUTIES AND RESPONSIBILITIES

· To work with the patient pathway tracking team and clinical colleagues to ensure that patients referred into the trust are registered on the day of receipt and scanned onto the Patient Administration System (CareFlow) and CWP

· To ensure that all mandatory information is accurately collected at source and liaise with referring Trusts regarding any outstanding patient reports as per Minimum Data Set (MDS) requirements.

· Maintain the designated mailbox that all new target refrerals and inter provider transfer forms are received in

· Communicate effectively with all members of staff and external stakeholders, ensuring that a professional manner is maintained at all times.

· To provide support to ensure that the necessary proformas are completed and entered into the relevant electronic systems and the patient case notes.

· Work autonomously and as part of a team, to organise own workload and prioritise urgent matters

· Good knowledge of Health Records systems and CareFlow.

· Undertake any other duties as and when required.

· Take action in line with escalation procedures to ensure management are aware of any service issues or risks and concerns raised by a service user

· Maintain a good understanding of RTT and Cancer Standards, and contribute to the compliance of all patient pathway targets.

· Work within all Trust policies appropriate to the role.

Additional Requirements

Follow risk management procedures at all times, including the identification, assessment and management of risk within the division.

1) To maintain awareness of and abide by all Trust policies and procedures.

2) To be responsible for own professional/personal development, including participating in a quarterly appraisal and personal development planning.

3) To ensure all the principles and practices associated with Caldicott and Data Protection legislation are rigorously adhered to.

This job description is not intended to be exhaustive, but reflects the main responsibilities of the post holder. Other duties may be required from time to time, which are commensurate with the grade of the post. This job description is subject to regular review and appropriate modification.

Person specification

Qualifications

Essential criteria

Secondary-level education GCSE Maths and English at C-grade or above, or equivalent

Experience

Essential criteria

Previous administrative and clerical experience
Evidence of working as part of a team as well as in isolation
Confidence in dealing with professional groups

Desirable criteria

Previous administrative and clerical experience in a hospital environment
Evidence of handling difficult circumstances e.g. customer complaints
Knowledge of NHS administrative procedures

Skills

Essential criteria

Excellent written and verbal communication skills
Ability to identify barriers to communication and adapt style/method accordingly
Basic keyboard skills and IT literate
Ability to prioritise workload
Excellent interpersonal skills and telephone manner
Ability to work unsupervised or as part of a team

Knowledge

Essential criteria

Knowledge and familiarity with a range of software including Word, Excel, database packages, email and web browsers
Understanding of the importance of data protection and confidentiality

Desirable criteria

Knowledge of Trust policies and procedures
Basic knowledge of NHS terminology

OTHER

Essential criteria

Conscientious and hardworking
Good time management
Proactive and able to work on own initiative
Tactful and diplomatic
Self-motivated and enthusiastic
Willingness to undertake training
Flexibility

The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.

We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.

We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.

By applying for this post you are agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.

If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.

The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website.

You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.

Mindful employer. Being positive about mental health.

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name: Marie Lockwood
Job title: Cancer Performance Manager
Email address: [email protected]
Telephone number: 0161 446 3369

List jobs with The Christie NHS Foundation Trust in Administrative Services or all sectors

Apply online now Alert me to similar vacancies

Find jobs in...

Featured jobs:

Senior Autism Assessor for Children and Young People (ADOS and/or ADIR trained) - Remote (Employed)

Time commitment: Full-time employment is preferred, though we can also offer part-time (minimum of 3 days per week).

Location: This is a fully remote role; however, you must permanently reside in the UK throughout your employment with Paloma.

The Opportunity

Paloma Health has developed a new gold-standard autism assessment pathway and our own Patient Record software system, which allows us to offer:

An exceptional service and timely assessments, as well as clear strengths and needs-based outcomes, regardless of whether an autism diagnosis is made.
High assessor role satisfaction by improving the experience of delivering assessments. For example, we are building an AI tool to streamline diagnostic report writing, which we know is a pressure of the role.

You will be a Senior Assessor within our multidisciplinary assessment team, delivering:

Remote developmental histories and child observations (via video calls)
Peer MDT diagnostic decision-making, with the support of the senior clinical MDT where required
Tech-enabled outcome report writing
Outcome calls with parents and families (via video call)

As a Senior Assessor, you have the opportunity to focus on delivering direct care. Furthermore, if you have the relevant experience and skills, you can take on an additional responsibility. We limit this to one responsibility to allow for focused time on that topic, rather than having your time stretched too thinly. When taking on an additional responsibility, your case volume is reduced, making time available for this focused time.

For Senior Assessors, additional responsibility options include supporting more complex cases, ensuring quality assurance, providing training, facilitating family engagement, and contributing to pathway development.

About you, and how we will support you

From a cultural perspective, you are:

Comfortable working in a dynamic environment and embracing change
Excited about using new technologies in your role
Always looking for ways to improve our staff and patient experience

We commit to supporting your development and well-being, including:

The Paloma Clinical Academy programme supports all clinicians at all stages of their careers to develop (e.g. to our additional responsibility Senior Assessor roles) and cross-skill (e.g. into ADHD when we launch that service).
1 protected day per month for assessor team training, Continuing Professional Development (CPD), clinical supervision and reflection.
Quarterly development conversations with clear career progression pathways.
Clear weekly timetables that support a role mix across appointments, documentation, development, and team building.

For full details please click below.

Autism Assessor for Children and Young People (ADOS and/or ADIR trained) - Remote (Employed)

Time commitment: Full-time employment is preferred, though we can also offer part-time (minimum of 4 days per week).

Location: This is a fully remote role; however, you must permanently reside in the UK throughout your employment with Paloma.

The Opportunity

Paloma Health has developed a new gold-standard autism assessment pathway and our own Patient Record software system, which allows us to offer:

An exceptional service and timely assessments, as well as clear strengths and needs-based outcomes, regardless of whether an autism diagnosis is made.
High assessor role satisfaction by improving the experience of delivering assessments. For example, we are building an AI tool to streamline diagnostic report writing, which we know is a pressure of the role.

You will work as a member of a multidisciplinary assessment team, delivering:

Remote developmental histories and child observations (via video calls)
Peer MDT diagnostic decision-making, with the support of the senior clinical MDT where required
Tech-enabled outcome report writing
Outcome calls with parents and families (via video call)

From a cultural perspective, you are:

Comfortable working in a dynamic environment and embracing change
Excited about using new technologies in your role
Always looking for ways to improve our staff and patient experience

We commit to supporting your development and well-being, including:

The Paloma Clinical Academy programme supports all clinicians at all stages of their careers to develop (e.g. to our Senior Assessor role) and cross-skill (e.g. into ADHD when we launch that).
1 protected day per month for assessor team training, Continuing Professional Development (CPD), clinical supervision and reflection.
Quarterly development conversations with clear career progression pathways.
Clear weekly timetables that support a role mix across appointments, administration, development, and team building.

For full details please click below.

ADOS Autism Assessor for Children and Young People - Exeter/South West England

ADOS Autism Assessor for Children and Young People, based in our Exeter clinic

Time commitment: Full-time employment is preferred, though we can also offer part-time (minimum of 3 days per week) or a self-employed role (again a minimum of 3 days per week).

Location: This role is in-person based at our Exeter, Devon clinic.

The Opportunity

Paloma Health has developed a new gold-standard autism assessment pathway and our own Patient Record software system, which allows us to offer:

An exceptional service and timely assessments, as well as clear strengths and needs-based outcomes, regardless of whether an autism diagnosis is made.
High assessor role satisfaction by improving the experience of delivering assessments. For example, we are building an AI tool to streamline diagnostic report writing, which we know is a pressure of the role.

You will work as a member of a multidisciplinary assessment team, delivering:

In-person child observations at our Exeter clinic
Peer MDT diagnostic decision-making, with the support of the senior clinical MDT where required
Tech-enabled outcome report writing
Outcome calls with parents and families (via video call)

From a cultural perspective, you are:

Comfortable working in a dynamic environment and embracing change
Excited about using new technologies in your role
Always looking for ways to improve our staff and patient experience

We commit to supporting your development and well-being, including:

The Paloma Clinical Academy programme supports all clinicians at all stages of their careers to develop (e.g. to our Senior Assessor role) and cross-skill (e.g. into ADHD when we launch that).
1 protected day per month for assessor team training, Continuing Professional Development (CPD), clinical supervision and reflection.
Quarterly development conversations with clear career progression pathways.
Clear weekly timetables that support a role mix across appointments, administration, development, and team building.

For full details please click below.

Job summary

Employer heading

Clinic Administrator

Band 2

Job overview

Main duties of the job

Working for our organisation

Detailed job description and main responsibilities

Person specification

Qualifications

Essential criteria

Experience

Essential criteria

Desirable criteria

Skills

Essential criteria

Knowledge

Essential criteria

Desirable criteria

OTHER

Essential criteria

Employer certification / accreditation badges

Applicant requirements

Documents to download

Further details / informal visits contact

Find jobs in...