Job vacancy: Head of Customer Engagement and Business Development, Leeds and York Partnership NHS Foundation Trust, Sheffield

Job summary

Main area: NOE CPC – Commercial Operations
Grade: Band 8B
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 173-37825-COR

Employer: Leeds and York Partnership NHS Foundation Trust
Employer type: NHS
Site: Don Valley House
Town: Sheffield
Salary: £64,455 - £74,896 Per Annum
Salary period: Yearly
Closing: 29/09/2025 23:59

Head of Customer Engagement and Business Development

Band 8B

Detailed job description and main responsibilities

Why Join Us?

This is a fantastic opportunity to make a tangible impact within the NHS. You will have the chance to shape the future of customer engagement withing the NHS, build and develop a talented team, and enjoy a supportive and collaborative work environment.

If you are ready to take on this exciting challenge and help us drive excellence in NHS procurement, we would love to hear from you!

Apply now and be part of a team that is dedicated to making a difference.

• Reporting to Associate Director of Commercial Operations, the Head of Customer Engagement and Business Development is responsible for leading and managing the Customer Engagement and Business Development teams to ensure the delivery of high-quality, customer-focused services.

• This role involves developing and implementing strategies to enhance customer engagement and satisfaction, managing key customer and stakeholder relationships, and driving continuous improvement in service delivery.

• The post holder will develop and implement Business Development strategy. The post holder will work closely with other departments to ensure that Customer Engagement and Business Development fully integrated and aligned to organisation vision, goals and values.

Person specification

Qualifications

Essential criteria

5 GCSEs at Grade C or equivalent including Mathematics and English
Degree and Post Graduate Qualification (Level 7 or Masters)

Experience

Essential criteria

Demonstratable experience of Customer Engagement with NHS procurement professionals or equivalent experience
Experience of Business Development (Exceeding £££ growth targets).

Skills

Essential criteria

Excellent communication skills with the ability to demonstrate flexibility and high standards of customer service when dealing with the senior team, the wider Commercial Operations Team and external/internal stakeholders and members.

Applications are welcomed from candidates who wish to apply for a position based on a smarter (Hybrid) or flexible working arrangement. Where candidates are successful at interview, flexible working arrangement requests will be taken into consideration and may be accommodated where the needs of the service allow.

Fixed Term Contracts for existing NHS Employees – temporary contracts for employees of LYPFT, or colleagues joining from another NHS Trust, will be offered on a secondment basis wherever possible. In the event this is not possible, an FTC would be issued and this would require a break in service of two weeks.

The purpose of a temporary is role could be for maternity cover, temporary funding or some other reason. At the end of which the need for the temporary work will cease. Temporary roles can stop, be extended and/or made permanent at any point during the period of work. Should the role become permanent then the post-holder will be informed of the process to be followed to convert the position to a permanent one.

All new employees are required to subscribe to the DBS Update Service.

Patient Safety is a priority at LYPFT with a focus on system-based improvement and creating opportunities for learning. We will ensure compassionate engagement with all those involved in an incident and all incidents are met with a proportionate response. LYPFT is committed to upholding its’ statutory responsibilities in relation to safeguarding adults and children. Please refer to job description for further information.

LYPFT is a member of the Disability Confident scheme and is committed to providing a fully inclusive and accessible recruitment process.

As part of the Trust's commitment to its Gold Standard Armed Forces Covenant status, members of the Armed Forces Community are entitled to a guaranteed interview subject to meeting the role criteria.

We welcome applicants with lived experience of providing unpaid care and/or support to a family member or friend with a disability, health condition, frailty, mental health problem, addiction or other health needs.

Please note that the Trust reserves the right to close the vacancy before the closing date if enough applications are received. It is in the candidate’s best interest to apply as soon as possible. In submitting an application form, you authorize Leeds and York Partnership NHS Foundation Trust to confirm any previous NHS service details via the ESR IAT process should you be appointed to the post.

In applying for a role please ensure that you only declare qualifications that are relevant to the role itself. We reserve the right to check all declared qualifications on an application form, whether they are directly relevant to the role or not.

Please note: The Trust does not offer reimbursement of interview expenses.