Job summary
- Main area
- Clinical Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
- Job ref
- 351-CEN2320-CS
- Employer
- Lancashire & South Cumbria NHS Foundation Trust
- Employer type
- NHS
- Site
- Penwortham Health Centre (with travel across sites when required)
- Town
- Preston
- Salary
- £24,465 per annum (pro-rata for part time)
- Salary period
- Yearly
- Closing
- 07/10/2025 23:59
Employer heading
Mobile Clinical Administrator
Band 2
Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.
As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:
• Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
• Specialist community support for children and adults with learning disabilities and autism, including intensive support.
• Community physical health and well-being services for children and adults.
The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.
Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.
For more information visit our website via Lancashire & South Cumbria NHS FT.
Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them.
Job overview
The post holder will provide a comprehensive administration and information service across the Central & West Network, coordinating their activities with other members of the Business Administration Team to ensure that an efficient and confidential service is provided.
The post holder will be aligned to South Ribble Admin Hub based at Penwortham Health Centre and is required to work flexibly in response to the needs of the Locality’s administrative service. They will be required to provide reception and clinical admin cover at Bamber Bridge Clinic, Buckshaw HC and South Ribble HC as directed by their administration line manager, to ensure continuity of a quality reception and admin service provision.
One of the primary purposes of this role is to provide a comprehensive reception and administration service and therefore administration experience is essential in order to provide a professional service to the clinical teams. Experience of dealing with people is also essential, as are excellent interpersonal and customer care skills. It is essential that the post holder has good organisational and communication skills. The post holder will be required to work both as part of a team and on their own initiative.
A standard DBS disclosure will be required for this post.
Selection Process: This will include an Interview and skills test.
PLEASE BE ADVISED THIS ROLE CANNOT BE SPONSORED.
Main duties of the job
- Be the first point of contact for the unit/department. Greeting visitors and ensuring people sign in and are met by staff or directed to the right area as appropriate.
- Provide reception duties.
- Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
- Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
- Receive, allocate and despatch departmental mail (internal and external).
- Provide an administrative service to include typing of routine information such as reports, minutes and other correspondence on behalf of the manager and other members of the
team, ensuring a high standard in accordance with Trust standards. - Assist the running of an efficient appointments system, dealing with routine referrals, sending patient letters / information, text reminders, distributing to appropriate clinical team.
- Contact patients who fail to attend appointments by telephone, email, text or letter, rescheduling appointments as necessary.
- Communicate with GPs and other Health Professionals regarding patients who have accessed the service e.g. confirming receipt of referral, clarifying referral details, chasing biochemistry results or other diagnostics and informing on waiting times or onward referrals.
Working for our organisation
Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.
For more information please visit our website via Lancashire & South Cumbria NHS FT
Detailed job description and main responsibilities
Please see the attached Job Description & Person Specification for more details on the duties and responsibilities of this post.
Person specification
Qualifications
Essential criteria
- Administrative qualification at NVQ Level 2/RSA 2 or equivalent experience
- GCSE English Language A-C or equivalent
- ECDL or equivalent experience
Knowledge
Essential criteria
- Working with databases
- Working with Microsoft Office applications
Desirable criteria
- Working with NHS data systems such as RiO, iPM, eCPA
Experience
Essential criteria
- Previous experience of working in an office environment
- Previous experience of working with the public
Desirable criteria
- Previous experience of working in the NHS
Skills
Essential criteria
- Good grammar and numeracy skills
- Excellent keyboard skills
Desirable criteria
- Ability to communicate effectively both written and verbally
Personal
Essential criteria
- Evidence of being a team player
- Treats people with courtesy and respect at all times
Work Related
Essential criteria
- Willingness to undertake the DBS clearances
- Evidence of the ability to travel around the organisational footprint to meet the needs of the post.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Rosemary Howell
- Job title
- Admin Team Leader
- Email address
- [email protected]
- Telephone number
- 01772 644153
- Additional information
If you are unable to contact Rosemary please reach out to:
Carol Ashcroft - Deputy Administration Lead C&W
[email protected] - 07790 387783
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