Detailed job description and main responsibilities

DUTIES AND RESPONSIBILITIES

•         Analysing, interpreting, and auditing Trust-wide information and clinical systems to ensure fitness for purpose and recommending development opportunities

•         Contributing to programme-level analysis and planning across Digital Services portfolios

•         Represent key stakeholders from across the trust when considering changes to current ways of working within PMO and across Digital Services

•         Work in the best interests of the trust to inform digitally enabled solutions that streamline business processes with patient safety at the heart of development

•         Production of detailed and complex functional requirements which suppliers can work from to deliver systems which meet the needs of the Trust.

•         Analysing and documenting with precision the existing business processes and providing updates in response to identified changes.

•         Documenting workflows and results of business analysis and obtaining sign-off from the business on the specifications.

•         Designing new or replacement business processes, to allow more efficient working practices in combination with the introduction of supporting technology.

•         Eliciting requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.

•         Help facilitating stakeholder workshops to gather future business requirements.

•         Critically evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, abstracting up from highly complex, low-level information to a general understanding, and distinguishing user requests from the underlying true needs.

•         Working with both end users and internal/external software developers or suppliers in the design, development and usability of new or existing systems for use Trust-wide.

•         Managing relationships to ensure efficient and effective production of deliverables.

•         Day to day line management of Business Analysts in the team.       

 
 
CORE SKILLS

Business Analysis

Proven ability, and supporting experience, of investigating and assessing highly complex operational requirements, problems, and opportunities with the aim of seeking effective business solutions. Experience of analysing stakeholder objectives and assessing the underlying issues arising from investigations into business requirements and problems, and identifying implications and options for consideration. Proven ability in providing financial evaluation and to identify potential benefits, and available options for consideration. 

Stakeholder Management 

Ability of proactively engaging and managing a broad range of stakeholders, conveying concepts and complex information, building understanding and confidence with all stakeholders, and ensuring buy in.  Understands the divergences in attitudes and cultures of a range of stakeholders and finds a balance between building rapport and producing key deliverables.

Requirements Definition & Management   

Proven ability and experience of defining and managing the business goals and scope for small-scale changes and assisting in larger scale scoping exercises and preparing accurate and detailed specification of business requirements to a level that enables the effective delivery of agreed changes.  Proven ability within the scope of the role of business process mapping and managing related documentation.

Assurance of Supplier Assurance

Proven ability and experience of working with suppliers and other stakeholders to ensure supplier solutions are fit for purpose and deliver against agreed requirements.

Influencing and persuasion

Significant ability to positively influence and persuade others to take a specific course of action by influencing key decision makers and building consensus across diverse stakeholders on project delivery. Effectively influences external partners/stakeholders using all available information appropriately to guide certain courses of action and decisions, negotiations and contentious issues to meet objectives, while maintaining relationships, acting with integrity and supporting consensus.

Negotiation 

Proven experience and ability to negotiate successfully with others to gain mutually beneficial results by presenting interests in ways that foster the understanding and resolution of problems. Proven ability to seek to understand others’ interests yet question and counter others’ proposals without damaging relationships. Strong experience of using various approaches to address needs or resolve whilst balancing win/win solutions or mutually agreeable trade-offs.

Process Improvement 

Relevant experience of analysing and documenting complex business processes. Proven ability and experience of continually encouraging and identifying, analysing and assessing alternative and improved approaches that offer clear benefits to perform business activities including the potential for automation and benefits of a new approach and, where appropriate leading implementation. Experience of communicating the value of such change and overcoming resistance to change.

Human Resources

Where required, supervise the Business Analysts in line with appropriate policies, procedures, working practices and guidelines, ensuring all resources are deployed to maximise an efficient and effective delivery of support services to patients and users.

Provide regular performance reports on progress, status, and achievements for own area to be used by management and users.

Where required, undertake, and support the development of staff in line with personal development reviews and other associated guidance.

Where required as subject matter expert; provide training for staff within the team or other disciplines on own subject area. 

On occasion the post holder may be required to work unsociable hours to support and/or enable the delivery of key programs or projects.

Policy/Service Development/Governance

Contribute to the development of Trust-wide guidance, standards, and digital procedures where appropriate

Participate in Information Governance and security as required and ensure appropriate governance and security in own area.

Business Continuity Management

Participate in the development, exercising, maintaining and reviewing of business continuity plans. Participate in the business impact analysis exercises highlighting critical business processes within own area.

Be familiar with the Trust Business Continuity Plan and personal responsibilities where applicable.