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Job summary

Main area
Administration
Grade
Band 3
Contract
Permanent
Hours
Part time - 22.5 hours per week
Job ref
351-CEN2330-CL
Employer
Lancashire & South Cumbria NHS Foundation Trust
Employer type
NHS
Site
Minerva Health Centre
Town
Preston
Salary
£24,937 - £26,598 Per Annum
Salary period
Yearly
Closing
22/10/2025 23:59

Employer heading

Lancashire & South Cumbria NHS Foundation Trust logo

Performance Planning and Quality Administrator

Band 3

Our Vision is to provide the best mental health, learning disability, autism and community based services for the populations we serve.

As an integrated mental health, learning disability and community Trust, Lancashire and South Cumbria NHS Foundation Trust provides a range of services including:

•    Primary and secondary mental health care for children and adults including specialist inpatient child and adolescent mental health provision, perinatal mental health, forensic services including low and medium secure care.
•    Specialist community support for children and adults with learning disabilities and autism, including intensive support.
•    Community physical health and well-being services for children and adults.

The Trust was first established in 2002 and employs approximately 7,000 staff who provide care from more than 400 sites. The organisation offers opportunities for medics, mental health and general nurses, allied health professionals, psychology, administration and clerical staff, apprentices and volunteers.

Lancashire and South Cumbria NHS Foundation Trust supports flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, home/remote working, and flexi-time.

For more information visit our website via Lancashire & South Cumbria NHS FT.

Please note that further communication from Lancashire and South Cumbria NHS Foundation Trust (LSCft) will normally be to the email address given on the application form. You should also ensure that email addresses and telephone numbers are provided for your referees, to enable LSCft to contact them.

Job overview

An exciting opportunity has arisen for a Band 3 Performance, Planning and Quality Administrator (PPQ) to work within our Clinical Services based at Minerva Health Centre.

Your previous employment in administration and customer service will provide you with the foundation needed to work efficiently, competently and with a caring demeanour

Main duties of the job

Our service users are at the heart of what we do. Our admin teams provide the vital link for those who require support within our service whether that be queries regarding their referrals, booking appointments or responding to medication or clinical concerns.

Any employment history outside of the NHS will be considered however your application must prove you work in line with our core values:
•    We are approachable and show compassion
•    We actively listen to what people need and proactively offer support
•    We pay attention to our own wellbeing and the wellbeing of others
•    We celebrate success and provide feedback that is sincere and genuine.

Working for our organisation

Our administrators are required to support meetings therefore you must have proven experience in minuting meetings that are of a sensitive nature. Attention to detail is a pre-requisite. We are focused on care therefore our work must reflect this.

Any employment history outside of the NHS will be considered however your application must prove you work in line with our core values:
•    We are approachable and show compassion
•    We actively listen to what people need and proactively offer support
•    We pay attention to our own wellbeing and the wellbeing of others
•    We celebrate success and provide feedback that is sincere and genuine.

Detailed job description and main responsibilities

Please read the job description and person specification attached to ensure your experience aligns with the post. Your duties will include but not be limited to those detailed. 

The ability to work flexibly is a requirement as at times you will be required to provide support to our teams within the Mental and Physical Health Networks, including reception duties. Appropriate travel time will be agreed when you are instructed to work away from your base site.

Person specification

Education

Essential criteria
  • NVQ 3 / RSA Grade 3 or equivalent
  • ECDL or equivalent

Knowledge

Essential criteria
  • Good working knowledge of all Microsoft office applications e.g. Excel, Access, Word, PowerPoint
  • Knowledge of effective admin systems and ability to apply to work
  • Knowledge and awareness of working with people making health related changes

Experience

Essential criteria
  • Working in a customer services environment, dealing with individuals face to face nd by telephone.
  • Administration of meetings – organising, minute taking

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerCare Leaver CovenantStep into healthDefence Employer Recognition Scheme (ERS) - Gold

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Janet Grundy
Job title
Admin Lead
Email address
[email protected]
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